Retail Operations Lead

3 days ago


Singapore Louis Vuitton Full time

About The Role

The Global Retail Excellence Specialist will be accountable for driving business performance by defining and implementing controls, efficiencies, and optimizations that improve retail operations.

This is accomplished through regional retail support, driving business through innovative problem-solving and action planning, operational effectiveness initiatives, and management of projects that drive efficiency and profitability.

This role is pivotal in driving retail performance through the definition, analysis, and optimization of key retail metrics. Key Responsibilities & Duties:

  • Retail Performance & Excellence:
  • Define and manage new KPIs across the retail journey to ensure consistency and alignment with worldwide standards.
  • Oversee zone animation to ensure optimum performance based on defined KPIs.
  • Lead analysis of Full-Time Equivalent (FTE) against Square Meter (Sqm2) to measure and enhance productivity.
  • Manage the rostering process to ensure optimal staff deployment across retail locations.
  • Oversee floor management activities to ensure smooth daily operations and an efficient sales environment.
  • Compile and present weekly zone performance reports offering actionable insights.


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