Guest Service Agent
2 weeks ago
Job Responsibilities Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. Be up to date with internal promotions and familiar with the local community and famous events in town. Provide appropriate recommendations to guests to enhance their stay in MBS and Singapore. Perform lobby ambassador duties including: attend to guests upon arrival and direct guests to the designated check in / out locations; engage and interact with guests during the wait to enhance the guests' arrival experience. Adapt to changes and ensure adherence to organisational operating procedures and service standards. Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers. Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service. Handle group arrivals by communicating with organizers/tour leaders, managing room assignments, preparing room keys, welcoming groups upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests. Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through. Handle guest requests made through incoming calls and perform follow-up with the Command Centre. Handle guests' challenges and feedback and escalate to higher management if necessary. Handle room check out including regular checkout, express checkout and video checkout. Support Guest Service Agents with assignment of clean rooms during check in process. Handle cashiering activities including deposits, paid-outs and foreign currency exchange. Handle hotel expenses settlement of Gaming VIPs. Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs' cashiering transactions. Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check. Liaise with Finance and Casino teams for all past dated guest
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Guest Services Agent
4 days ago
Singapore Copthorne King's Hotel Singapore Full time**Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...
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Guest Services Agent
3 days ago
Singapore Pullman Singapore Orchard Full time**Guest Services Agent** The Guest Servuces Agent is repsonsible for all guests’ belongings, attends to guests inquries, recommends places of interest and always makes appropriate recommendation. He/she must make our guests Feel Welcome as soon as they arrive and demonstrate appreciation upon departure. The Guest Services is always lending a helping hand...
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Guest Services Agent
2 weeks ago
Singapore IHG Hotels & Resorts Full timeJoin to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. What's the job?Guest Services Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated, and multi-skilled employees who efficiently handle reservations, answer calls/inquiries, and...
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Guest Services Agent
1 week ago
Singapore Katong Holdings Pte Ltd Full timeJoin us as a Guest Services Agent (GSA)at Holiday Inn Express Singapore Katong , where you'll bring ambition, talent, and key skills to the role. As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting food and...
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Guest Service Agent
1 week ago
Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time**What’s the job?**: Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...
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Guest Service Agent Jobs in Singapore
2 weeks ago
Singapore Newspaper WordPress Full timeGuest Service Agent Jobs in Singapore for InterCruises Are you passionate about hospitality and eager to work in a dynamic, multicultural environment? InterCruises Shoreside & Port Services, a global leader in port and shore services for the cruise industry, offers exciting Guest Service Agent roles in Singapore. These positions are ideal for individuals who...
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Guest Service Agent
1 week ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeReport directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty - The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel - Responsible for the...
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Guest Services Agent
2 weeks ago
Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time**Job Highlights**: - Great Learning Culture - Fun and Fast-Paced Environment - Staff Discounts **Job Description**:**What’s the job?** Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception...
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Senior Guest Service Agent
1 week ago
Singapore VALESIDE PTE LTD Full time**Job Highlights**: - Duty meal provided - Uniform and laundry services - Discounted rates at all 5000+ IHG hotels worldwide **Job Description**: Senior Guest Service Agent (SGSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide...
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Guest Service Agent
6 days ago
Singapore DHI DOWNTOWN PTE. LTD. Full time**We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a...
