Product Specialist, Officer

1 day ago


Singapore State Street Corporation Full time

Who we are looking for The Product Specialist ensures that our clients are optimizing their use of CRD's products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors Why this role is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. What you will be responsible for As Product Specialist you will: Provide phone and email technical consultancy to trouble shoot and optimize database, application and n-tier client issues. Analyse client's installation, setup and make best practice recommendations on the same. Perform database tuning, reviewing SQL queries for efficiency. Analyse hardware requirements and review system integrations with client's in house systems, downstream liquidity providers and settlement venues. Make recommendations for better workflow re-engineering and / or tuning trading environment and workflow processes. Resolve technical issues in a timely manner using the available resources within the company. Manage and prioritize client issues and case loads appropriately. Communicate and follow up effectively with client, both orally and in writing. Document and communicate findings and recommendations to ensure a high degree of knowledge



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