Business IT Applications Project Manager

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Business IT Applications Project Manager
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Role Overview
The individual will lead the design, implementation, and lifecycle management of application solutions, ensuring alignment with global/regional IT strategies and regional business priorities. A strong understanding of business processes is essential, as the role requires bridging IT with business stakeholders to ensure solutions are relevant, effective, and value-driven. Working closely with business users, cross-functional teams and external vendors, the manager will deliver high-quality application services and enhancements. Key responsibilities include driving operational excellence through proactive incident management, process optimization, and the implementation of innovative solutions that improve user experience and business outcomes.This role also contributes to the strategic roadmap for application modernization and rationalization, identifying opportunities to leverage emerging technologies. A critical aspect of this position is the ability to connect regional applications with corporate platforms, ensuring seamless integration and alignment across the enterprise.Success in this role requires a proactive mindset, strong stakeholder engagement skills, and the ability to lead through influence in a matrixed environment. The ideal candidate will be a collaborative leader who balances technical depth with strategic thinking and is committed to delivering measurable value through IT.
Key Responsibilities
Ensure high-quality application support services across APAC through close collaboration with AMS vendors.
Monitor and evaluate vendor performance against SLAs, KPIs, and quality benchmarks.
Drive accountability and continuous improvement in vendor service delivery.
Incident & Problem Management:
Lead incident resolution efforts, including root cause analysis and implementation of preventive measures.
Minimize system disruptions and ensure high availability of critical applications.
Process Optimization & Enhancements:
Identify opportunities to streamline AMS processes and enhance application performance.
Lead the implementation of functional enhancements and system upgrades aligned with business needs.
Promote automation and standardization across application platforms.
Performance Monitoring & Reporting:
Track and report on application performance, incident trends, and service metrics.
Deliver actionable insights to senior management for continuous service improvement.
Drive the implementation of observability across applications by selecting and implementing monitoring tools, defining key metrics and KPIs, setting up real-time alerting systems, analyzing data for trends and improvements, and continuously enhancing observability practices.
Cross-Functional Collaboration:
Partner with cloud, infrastructure, solution delivery, and business engagement teams to ensure cohesive integration of applications.
Support enterprise-wide initiatives and cross-regional projects with technical leadership and coordination.
Business IT Expertise & Functional Alignment:
Provide business process expertise to ensure IT applications align with operational needs and strategic goals.
Act as a bridge between business users and IT teams, translating requirements into effective application solutions.
Facilitate integration between regional and corporate applications to ensure consistency and alignment.
Support business stakeholders in identifying process improvements and driving user adoption through relevant, intuitive solutions.
Lead efforts to rationalize and standardize the application landscape across APAC.
Identify opportunities to expand regional solutions to additional markets where appropriate.
Ensure alignment with enterprise architecture and long-term IT strategy.Agencies
What We're Looking For:
Degree in information technology, Computer Science, or a related field.
Minimum 10 years of experience in software application development, support, and project delivery.
Proficiency in .Net, Java, SQL, web development, and cloud-native technologies.
Good knowledge of software development life cycle and understanding of the building blocks of the information system: application layers, infrastructure and security.
Excellent communication, stakeholder engagement, and vendor management skills.
Demonstrated ability to lead cross-functional teams and manage complex projects.
Experience in the shipping or logistics industry is a strong advantage.
Certifications such as PMP, ITIL, and Lean Six Sigma are preferred.
Why Join CMA CGM?
Be part of a global leader in shipping and logistics with ambitious growth plans.
Work in a collaborative, inclusive, and supportive environment.
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and regional exposure.
**This role is opened for local employment only.
**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to