
Operations Executive/Admin
5 days ago
Venue: One Punggol Hawker Centre
Only Singaporeans*
Operations at One Punggol Hawker Centre is divided into 3 categories:
1. Daily Operations/Cleaners
Maintain quality service standards, ensure cleanliness of the Hawker Centre, ensure compliance to regulations and law
Ensure smooth operations of the Hawker Centre in accordance to the company SOPs and operational work flows
Deliver positive customer interactions including involvement in customer service, recovery work and compliant management
Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/resolved
To manage Tuckshop and handle Tenancy issues
Ensure all settlement are tallied
Ensure top-up kiosk are in working conditions at all times
Ensure tray return stations are in working conditions at all times
Ensure cleaners are complying with their daily job requirements
Assist in events when needed
2. Tenants
Handle tenancy management
Liaise with Tenants on operational fundamental requirements
Assist Outlet Manager in resolving existing tenants requests and problems
Ensure all tenants follow safe work procedures
Ensure all documentation is properly updated
Ad-hoc duties as assigned
Build relations with tenants and solve problems that may arise within the Hawker Centre
Issue paper roll to tenants weekly
Do monthly NEA reports
Do quarterly NEA reports
Do quarterly PPT report
Do monthly updates on stall assistant for stalls
Do quarterly price comparison between competitors
Do monthly update on stall tenancy
Update operating hours for stalls on monthly basis
Update contact details for tenants
Do FM report
Ensure monthly service reports are filled properly/timely
Do proper filling for tenants documents
Submit monthly reports to finance
Take electrical meter reading every month end
Take digester reading daily
Ensure posters / banners are updated
Email tenants on memo and updates
Arrange and liaise for spring cleaning contractors
Ensure spring cleaning is done in accordance with requirements
Liaise with new stall owners for new stall set up
Includes:
a) arranging for equipment to be in
b) set up of POS system
c) educate on how to use the POS
d) set up POS backend, creating menu
e) educate use of tray card and arranging for stall cutleries
f) ensure NEA license is obtained
g) ensure $3 meal is available
h) dealing with gas supplier and tenants on new setup
i) update on operating hours / email
j) update relevant departments on the new change
a) liaise with stall owners for exiting
b) ensure stall is reinstate back (if required)
c) ensure POS system is in working conditions and hardware are in good conditions
d) ensure tray card is handed over
e) arrange for disconnection of gas
f) ensure no perishable products are left in the stall
g) remove stall from delivery platform (if necessary)
h) sign NEA termination form
i) remove email and backend access
j) update relevant department on the exit
k) take final reading upon hand over
3. Tuckshop
Planning staff schedule
Monthly stock take
Ordering of goods and maintaining it at a healthy level
Maintenance of equipment at Tuckshop
Resolving staff issues
Monthly report for sales at Tuckshop
Daily entry for shift sales
Witness cashiering hand over between shifts
Helping out at Tuckshop when needed
Update inventory
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