2 Months Temp Customer Service
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Marina One Duration
2 months (Mid Nov 2026 - Mid Jan 2027) Salary
$2500 - $3000 Job Responsibilities
Assist in responding to simple customer enquiries via email in a timely and professional manner. Perform basic checks on customer transactions and ensure proper completion of forms and documents for faster processing. Conduct face-to-face meetings with customers outside the office where required. Engage customers who are considering surrendering their policies and understand their concerns and needs. Walk customers through relevant product features, benefits and available options to help them make informed decisions. Encourage customers to consider alternative options to policy surrender, where appropriate and in accordance with company guidelines. Maintain accurate records of customer interactions, follow-ups and outcomes. Work closely with the Contact Centre Team Lead and relevant internal teams to ensure customer requests are handled appropriately. Perform other customer service and administrative duties as assigned.
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