Team lead, student health coach

2 weeks ago

Singapore ANGUSKNIGHT SINGAPORE PTE. LTD. Full time

Job Summary: Building on our successful Health Services track record, AKG is looking to hire Team Leaders to lead our growing teams. The Team Lead will be responsible for leading a team of Health Coaches and also delivering personalised virtual coaching to encourage and motivate overweight / severely overweight students to make appropriate lifestyle changes and improve health outcomes. Note: Projected start date will be April 2025. Health Coaches are expected to carry out coaching services between 9am to 9pm on weekdays, including Saturdays. Team Management: Ensure team KPIs (i.e. content coverage, documentation and service standards) are met, providing coaching and mentoring to Health Coaches on a regular basis Management of team workload including assigning of students, balancing of caseloads, leave approvals, absence coverage plans, etc. Handle any escalations, complaints and incidents in a timely and effective manner Provide weekly reporting to management Health Coaching: Deliver a series of health coaching sessions to students from diverse backgrounds to help them achieve better health outcomes especially in terms of weight management Ensure that key content is covered and that all performance standards (e.g. service standards, coaching duration, etc.) are met for every coaching session Establish and maintain high-trust relationships with programme participants and relevant stakeholders Influence and equip participants with the necessary skills, tools and knowledge to define, achieve and exceed their health goals Provide bespoke advice and recommendations to overcome barriers and challenges, and encourage participants to take up longer-term health coaching programmes to sustain results Adhere to all AKG values and represent our business in a professional manner at all times Maintain knowledge and coaching content in line with changes in the field and to the highest standards Administration & Quality Management: Adhere to AKG, Project and Government guidelines, policies and procedures at all times Ensure details of all outreach attempts and coaching sessions are properly recorded and updated on IT systems Provide accurate and timely reporting on all relevant activities Maintain strict confidentiality of client information in accordance to PDPA requirements Required Experience: Minimum of 2 years of team leadership experience Minimum of 2 years of experience in customer service via face-to-face or non-face-to-face methods of a similar nature Role Skill and Knowledge Requirements: Minimum Diploma in Counselling / Coaching, Nutrition, Sport Science, Psychology or any related fields Proven ability in team management and coaching of staff members Keen interest in health & wellness and able to relate to school-going students / parents Passionate about working with youths, children and parents Ability to demonstrate a high level of empathy and respect when working with clients, with a proven track record in influencing people to achieve better health outcomes for themselves Skilled at establishing trust and rapport, identifying unique barriers / challenges and providing bespoke advice and recommendations Excellent interpersonal and customer service skills Strong negotiation and time management skills Articulate in English, and fluent in an additional Mother Tongue (including Malay, Mandarin or Tamil) and / or dialects Proficiency in MS Office (including MS Teams) and other digital tools / applications as required Personal Attributes: Reliable, responsible, highly ethical and professional in all aspects Strong attention to detail Highly organised and dependable to track and deliver expected outcomes Openness to receive feedback and take appropriate action on areas of improvement #J-18808-Ljbffr

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