Guest Service Ambassador

1 day ago

Singapore Pan Pacific Hotels and Resorts Full time

Primary Responsibilities: Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel. Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites. GSTL must always project a professional, business‐like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company's Core Values. Allocating the room assignment, reviewing of arrival, VIP's, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met. To provide supervision, direction, and management of room's inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival. A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received. Coordinate rooms related site inspections required by Sales. Monitors the 'Manual Hold' and 'Work Order' rooms. Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations. To handle guest complains and feedback, and action on necessary steps for service recovery. Ensure that DM log is accurately updated. To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact. Necessary reports must be completed and signed. To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift. Work closely with the Housekeeping Team to ensure discrepancies are identified. Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills. Assist in orientation and training of new hires. To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager. Ensure efficiency and the maintenance of operational readiness of equipment and supplies. To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room. Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience. To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou. Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations. Preforming of office duties such as associate work schedules and timesheets and monthly reports. Requirement: Has excellent background in guest or customer service. #J-18808-Ljbffr

  • Guest Services Ambassador

    2 weeks ago

    Singapore HERITAGE HOSPITALITY PTE. LTD. Full time

    **JOB SUMMARY** The Guest Services Ambassador is the face of the hotel and plays a pivotal role in creating memories guest experiences from arrival to departure. This role is responsible for delivering a warm welcome, personalised assistance and pro-active service to all guests throughout their stay, ensuring the highest level of hospitality standards....

  • Guest Service Ambassador

    6 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality. The **Guest Service Ambassador (Porters) **will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: - Assist guests with baggage and escort guests to...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of our amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The **Guest Service Ambassador **responds to guests enquiries first hand, assists them with their queries and ensures that all their needs are well taken care of. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional image...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us! The **Guest Service Ambassador **plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to...

  • Guest Service Ambassador

    4 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!** The **Guest Service Ambassador**plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to...

  • Guest Service Ambassador

    4 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!** The **Guest Service Ambassador (Porters)**will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: -...

  • Guest Service Ambassador

    1 week ago

    Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Position summary statement: Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest's stay experience, responsible to meet and exceed guest expectations by providing efficient and courteous service in accordance with Serviced Suites...

  • Guest Service Ambassador

    3 days ago

    Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Position summary statement: Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest's stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites...

  • Guest Service Ambassador

    1 day ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & Responsibilities Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!The Guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing...

  • Guest Service Ambassador

    19 hours ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!** The **Guest Service Ambassador (Bellman/Porters)**will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and Hotel. **Our...