Cloud Support Engineer

4 days ago

Singapore Molten Ventures plc Full time

Thought Machine Cloud Support Engineer Job Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We are seeking talented individuals to join us in building innovative technology.
We have experienced rapid growth, expanding our team to over 550 employees across London, New York, Singapore, and Sydney. With over $500m raised in funding, our valuation is now $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, and others.
Our culture fosters excellence and fun, earning us recognition as a top UK fintech workplace with high Glassdoor ratings and industry-leading employee benefits. We have been listed among the top 100 fintechs by IDC and received awards for workplace culture in Singapore.
The Cloud Support Engineers form a global, 24/7 shift team, working closely with clients, Client Success Managers, Delivery Teams, and Engineering. They provide world-class support and maintenance for our clients, handling technical issues, diagnostics, and incident resolution.
Responsibilities include supporting the full product lifecycle from cloud infrastructure provisioning, installation, to production and ongoing support, managing client communications proactively, and collaborating with engineering teams.
Key Duties
Participate in a multi-region shift pattern to ensure 24/7 client support.
Investigate and resolve client technical queries and issues.
Validate infrastructure, platform, and banking layer issues.
Review logs, alerts, and traces to identify anomalies.
Analyze observability tools and dashboards.
Manage tickets and communicate incident status to clients.
Coordinate with L3 support and engineering teams.
Provision cloud infrastructure and manage production clusters.
Perform product upgrades and assist with product installation and configuration.
Conduct root cause analysis of technical issues.
Minimum Requirements
Experience supporting financial institutions or enterprise firms.
Ability to communicate technical concepts clearly to technical and non-technical stakeholders.
Experience analyzing logs, monitoring tools, and dashboards to identify trends.
Ability to develop utilities for log analysis.
Willingness to learn and collaborate with engineers.
Understanding of cloud infrastructure and distributed systems.
Hands-on experience with Kubernetes or similar container orchestration tools at CKAD level or higher.
Experience with containerized applications, microservices, and CI/CD pipelines.
Proficiency in languages such as Python, Go, or Java.
Familiarity with cloud providers like AWS or GCP.
Experience in client-facing support, implementation, or solution architecture roles in B2B SaaS companies.
We offer a highly competitive salary, generous holiday leave, flexible benefits, access to the latest technology, and a talented team committed to learning and growth. Thought Machine is an equal opportunity employer dedicated to diversity and inclusion. Candidates are encouraged to apply regardless of experience match.
#J-18808-Ljbffr

  • Cloud Ops Engineer Level 1

    4 days ago

    Singapore Cloud Kinetics Full time

    Perform routine system administration tasks, including software installations, updates, and patch management on servers. - Monitor server performance, troubleshoot issues, and implement optimizations for optimal functionality and responsiveness. - Manage user identities, permissions, and server access controls, ensuring adherence to security policies. -...

  • Cloud Support Engineer

    4 days ago

    Singapore ERP21 PTE LTD Full time

    Summary of the Role: The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the...

  • Cloud Support Engineer

    4 days ago

    Singapore ALTROCKS TECH PTE. LTD. Full time

    Managing system in cloud environments in accordance with the project requirement and system supportrole - Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linuxand/or Windows) running in Cloud environment - Manage the system patching and security hardening implementation **Requirements**: - Degree / Diploma in...

  • Cloud Support Engineer

    4 days ago

    Singapore ERP21 PTE LTD Remote Work Freelance Full time

    Summary of the Role: The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the...

  • Cloud Support Engineer

    1 week ago

    Singapore TOSS-EX PR PTE. LTD. Full time

    The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure...

  • Cloud Support Engineer

    2 weeks ago

    Singapore APBA TG Human Resource Pte Ltd Full time $90,000 - $120,000 per year

    Job Description & Requirements The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner...

  • Cloud Support Engineer

    6 days ago

    Singapore ERP21 PTE LTD Full time

    Roles & ResponsibilitiesSummary of the Role:The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.The operational tasks required need to be fulfilled in a timely, co-operative and...

  • Cloud Support Engineer

    2 weeks ago

    Singapore Goldtech Resources Pte Ltd Full time $80,000 - $120,000 per year

    Cloud Support Engineer (Full Time) Location In Singapore: Islandwide Salary(SGD): Apply Job Description: Managing system in cloud environments in accordance with the project requirement and system support role. Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments. ...

  • Cloud Support Engineer

    4 days ago

    Singapore TOSS-EX PR PTE. LTD. Full time

    The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure...

  • Cloud Support Engineer

    6 days ago

    Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience - At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support - Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification...