Assistant Manager, Service Excellence
1 week ago
Assistant Manager, Service Excellence & Learning Development (Hotels)Join to apply for the Assistant Manager, Service Excellence & Learning Development (Hotels) role at Resorts World Sentosa. We are seeking a strategic and service-driven Assistant Manager for Service Excellence and Learning Development to join our team. You'll play a key role in driving service excellence across hotel operations. This role is responsible for elevating the guest experience and operational performance through the design, implementation, and evaluation of service quality standards and learning programs. You will need to foster a culture of continuous improvement, empowering the hotels team to deliver exceptional guest experiences aligned with the organization's branding and service values. Key Responsibilities Service Audits and Compliance Partner with departments to facilitate audits across hotel operations. Evaluate/ Analyze audit results to identify gaps. Establish corrective measures, propose standards, and training programs to support service quality and performance improvement. Ensure compliance with safety, health, and hygiene standards in all training and operational processes. Guest Experience Review guest feedback from multiple platforms i.e. surveys, online reviews etc. Develop action plans/ implement initiatives to elevate guest satisfaction. Identify training needs and collaborate with operational leads to deliver targeted soft skills workshops. Learning and Development Partner with departments to design/ review ongoing training programs that address departmental needs. Lead onboarding programs and brand/ service culture training i.e. cultivate a proactive and positive attitude/ mindset. Facilitate hotel-specific training programs i.e. Service Standards, Guest Experience, and Product Knowledge. Guide and coach operational leads in developing OJT in respective areas. Design and develop ad-hoc training materials to address learning needs i.e. workshops, PowerPoint, EDMs Required Qualifications Degree in Hospitality, Hotel Management or related field. Minimum 3 years of training experience in hospitality services. Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. Proven experience in conducting and facilitating in-person training sessions relevant to service and operations. Strong cross-cultural awareness and interpersonal skills for effective collaboration across diverse teams. Proficient in Microsoft Office applications, specifically Word, Excel and PowerPoint. Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Hospitality #J-18808-Ljbffr
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Singapore Public Service Division Full time $13,200 - $39,600 per year[What the role is]Assistant Manager, Bus Service Contract ManagementJoin our dynamic team as an Assistant Manager in Bus Service Contract Management, where you will play a pivotal role in overseeing and optimising bus service operations across Singapore's public transport network.[What you will be working on]As part of our collaborative team, you will take...
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Service Excellence Executive Assistant
2 weeks ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timePosition Title : SERVICE EXCELLENCE EXECUTIVE ASSISTANT JOB OBJECTIVE / PURPOSE To conduct call audits and to assist Learn and Development Executive (Trainer) in the designing, implementing processes and monitoring to achieve high level of consistent service to customers by managing process variation. RESPONSIBILITIES AND AUTHORITIES- Align, review and...
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Assistant Restaurant Manager
9 hours ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
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Assistant Restaurant Manager
1 week ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
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Assistant Restaurant Manager
6 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
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Assistant Director, Service Excellence
1 week ago
Singapore Supreme Court Full timeWhat the role is: The Judiciary – comprising the Supreme Court, State Courts and Family Justice Courts – is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary's function is to independently administer justice....
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Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]Deputy Manager/Assistant Manager[What you will be working on]• Management of staff, student and/or public ICT application services which includes the establishment and tracking of project plans, milestones and deliverables in consultation with different levels of stakeholders • Strategise, design and manage the execution of effective...
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Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is][LTA-PT] SENIOR MANAGER, BUS EXCELLENCE AND MAINTENANCE COMPLIANCE[What you will be working on]As part of the Bus Excellence & Maintenance Compliance team, you will lead strategic initiatives that not only ensure the sustainability, safety, and regulatory compliance of Singapore's public bus fleet, but also build strong public affinity for...
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Singapore Supreme Court Full time**What the role is** - The Singapore Courts - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the judiciary’s function is to independently...
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Singapore Marina Bay Sands Full timeA premier hospitality establishment in Singapore is seeking an Assistant Manager to oversee restaurant operations. The role involves leading the team, managing service efficiency, and ensuring guest satisfaction. Ideal candidates have a minimum of 3 years' experience in a similar environment and a certification in Restaurant Management. The position requires...
