Service Excellence Executive Assistant

2 weeks ago


Singapore TELE-CENTRE SERVICES PTE LTD Full time

Position Title : SERVICE EXCELLENCE EXECUTIVE ASSISTANT

JOB OBJECTIVE / PURPOSE

To conduct call audits and to assist Learn and Development Executive (Trainer) in the designing, implementing processes and monitoring to achieve high level of consistent service to customers by managing process variation.

RESPONSIBILITIES AND AUTHORITIES- Align, review and improvise on internal quality standards and procedures.
- Conduct training on behalf of trainer for knowledge training.
- Perform checks on the efficiency and effectiveness of quality processes.
- Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
- Perform root cause analysis and recommend changes/enhancement for continuous improvement.
- Administer Customer Feedback procedures of the company.
- Conduct Internal Quality Audits in compliance with ISO

QUALIFICATIONSDiploma holder and above.



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