Dormitory Executive

3 days ago

Singapore S11 GRANUITY MANAGEMENT PTE. LTD. Full time
• Overseeing day-to-day operations of the Dormitory and ensures the highest level of clients and residents' satisfaction and service standards in accordance with our operational policies and procedures.
• Responsible in handling client/resident's feedback and resolving complaints or issues promptly and satisfactorily through consistent engagement with the parties.
• Maintain a clean and safe environment, including raising mental health awareness for the residents.
• Responsible for ensuring that the Dormitory complies with FEDA and industry regulations.
• Responsible to provide guidance on the preferred communication method to resolve operational, event and dormitory regulatory issues at the Dormitory.
• Responsible for ensuring smooth implementation of duty roster and manning plan for operations of the Dormitory to ensure services meet the expectations.
• Assist Dormitory Manager during engagement with public authorities (i.e. BCA, MOM, SPF, NEA, SFA, ICA, SCDF, MHA, MWC etc.)
• Evaluate stakeholders' and residents' feedback and reports and initiate corrective actions and further improvement on the Dormitory operation.
• Prepare and submit weekly/monthly/quarterly reports and updates for Dormitory Manager, Operation Director and the Management.
• Attend to any emergencies at the Dormitory.
• All other duties assigned by immediate superior from time to time.
Requirements:
  • Minimum education: N level.
  • No previous experience required; training will be provided.
  • Excellent team player.
  • Basic proficiency in spoken and written English.
  • Alert and possesses strong observational skills.
  • Personal transportation is an advantage.
Additional Information:
  • 44-hour work week, with rotating shifts including weekends and public holidays.
Benefits:
  • Night Shift Allowance
  • Sunday Allowance
  • Outpatient Medical / Dental Benefit
  • Hospital & Surgical Insurance Coverage
  • Personal Accident Insurance Coverage
  • Free Annual Basic Health Screening
  • Birthday Leave
  • Salary

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