Manager, Solutions Architect

2 weeks ago

Singapore BRAZE PTE. LTD. Full time
WHAT YOU'LL DO
The One-Time Services division is committed to customer value realization during crucial points in their lifecycle as their Braze adoption and strategic requirements evolve and grow.
Our goal is to facilitate smooth activation of all contracted Braze entitlements, accelerate time-to-value, and ensure an outstanding customer experience delivered by our Braze subject matter experts and partners.
We champion a collaboration and development mindset to propel Braze's continuous growth and our people's ongoing skills and career progression.
As the Manager for our Solutions Architects in APAC, you will spend your time supporting the people development of Solutions Architects & driving progression of the integrations function focused on the work conducted by those resources. You and your team will provide exemplary customer experience, supporting our customers at crucial points in their lifecycle to achieve their goals with Braze.
Team & Function Management:
  • Be a present leader, managing a team of 3-7 Solution Architects, including hiring, nurturing and coaching, and maintaining employee satisfaction
  • Drive functional development (pricing and packaging, operational delivery, client facing workshops and deliverables) on behalf of the Solutions Architect stakeholder group
  • Represent the Solution Architects within One-Time Services leadership forums
  • Be responsible for your team achieving their KPIs - ACV activated and CSAT
  • Guide your team in managing their clients throughout their integration lifecycle and be a point of escalation for clients in your team's portfolio
  • Monitor your team's book of business to identify risks and opportunities, taking action or escalating as appropriate
  • Manage inbound and outbound pipeline for your team and resource allocation
  • Work closely with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices
  • Collaborate with Customer Onboarding leadership stakeholders
  • Support and design tools that will enhance the efficiency of customer onboarding

WHO YOU ARE
  • Bachelor's degree in a technical subject area or business field
  • 5+ years relevant experience in a related area, for example: implementation expert, solutions architect, business analyst, support specialist or client success professional
  • 2+ years of people management experience
  • Strong technical domain knowledge in two or more of the following areas: SaaS, Marketing, Mobile, APIs or Programming
  • Understanding and/or experience of project management methodologies
  • Strong understanding of employee engagement and management skills
  • Exceptional communicator with strong influencing skills and a knack for building relationships
  • Excellent written and verbal communication skills, complemented by strong follow-up abilities
  • A collaborative team player who thrives in working with both internal and external stakeholders, including executives and technical resources
  • You are a problem solver, with a high level of intellectual curiosity
  • You see opportunity and growth in learning more about what you do and how it impacts others

  • Solution Architect

    1 week ago

    Singapore Cognizant Technology Solutions Full time $120,000 - $180,000 per year

    As a member of Solution Architect Practice Group, you will be responsible for the end-to-end architecture for a system and ensures the detailed design and development is aligned with the Enterprise Architecture. In this role, the Solution Architect (Applications) will help draw up technical design direction and software architecture for the solution in...

  • Solution Architect

    4 days ago

    Singapore Epergne Solutions Full time

    Join to apply for the Solution Architect – Consultant role at Epergne Solutions Job Role : Solution Architect – Consultant Experience : 10+ Years Job Roles & Responsibilities: Define engineering vision, strategy, and roadmap aligned with organizational goals. Partner with stakeholders to prioritize and manage delivery roadmaps. Mentor, guide, and...

  • Solution Architect

    2 weeks ago

    Singapore Cognizioni IT Solutions LLC Full time

    **Role : Solution Architect** **Location : Singapore** **Full Time** Description: **Job Description**: - Responsible for the end-to-end architecture for a system and ensures the detailed design and development is aligned with the Enterprise Architecture of the Customer. - Propose products and solutions based on Agency’s Enterprise Architecture and...

  • Solution Architect( Consultant)

    44 minutes ago

    Singapore Epergne Solutions Full time

    Overview Join to apply for the Solution Architect( Consultant)role at Epergne Solutions . Job Role: Solution Architect( Consultant)Experience: 5-8+ Years Job Location: Singapore Job Roles & Responsibilities Lead design, development, and implementation of Salesforce solutions based on client requirements. Define overall system architecture, including...

  • Solution architect

    3 weeks ago

    Singapore ASIACLOUD SOLUTIONS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly skilled Solution Architect with deep expertise in multi-cloud architecture (Azure, AWS, GCP), DevOps, infrastructure automation, and network engineering. This role involves leading the design and implementation of secure, scalable, and cost-effective cloud and infrastructure solutions, while collaborating with...

  • Solution architect

    1 week ago

    Singapore ASIACLOUD SOLUTIONS PRIVATE LIMITED Full time $104,000 - $130,878 per year

    Job Summary:We are seeking a highly skilled Solution Architect with deep expertise in multi-cloud architecture (Azure, AWS, GCP), DevOps, infrastructure automation, and network engineering. This role involves leading the design and implementation of secure, scalable, and cost-effective cloud and infrastructure solutions, while collaborating with...

  • Solution Architect

    1 week ago

    Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time $80,000 - $120,000 per year

    ROLE DESCRIPTION SUMMARY The main responsibilities of this role is to ensure solution and architectural design satisfies customer technical and project requirements (including budget and schedule); ensuring solution is implemented in line with product policy, legislation, appropriate technical regulatory framework, design obligations and that technical...

  • Solution Architect

    2 weeks ago

    Singapore Cognizioni IT Solutions LLC Full time $120,000 - $162,000 per year

    Role : Solution ArchitectLocation : SingaporeFull TimeDescription:Job Description· Responsible for the end-to-end architecture for a system and ensures the detailed design and development is aligned with the Enterprise Architecture of the Customer.· Translate business requirements, including application resiliency requirements, into application...

  • SAP Solution Architect

    1 week ago

    Singapore Zone IT Solutions Full time

    We are seeking a highly skilled and experienced SAP Solution Architect based in Singapore location. In this role, you will be responsible for designing, implementing, and maintaining SAP solutions for our clients. **Requirements**: - Minimum of 5 years of experience as a SAP Solution Architect - Extensive experience in full lifecycle SAP S/4HANA...

  • Solutions Architect

    16 hours ago

    Singapore ASIACLOUD SOLUTIONS PRIVATE LIMITED Full time $150,000 - $250,000 per year

    We're looking for a hands-on Solutions Architect to design and deliver secure, scalable, and innovative enterprise solutions. You'll lead cross-functional teams, drive IAM and cloud architecture, and spearhead AI adoption across the business.What You'll DoDesign and deliver enterprise-grade solutions in IAM, microservices, and cloud-native apps.Lead...