Client experience specialist
2 weeks ago
Client Experience Specialist ( Korean speaking) Are you ready to trade your job for a journey? Become a Fly Mate Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is youWho we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2 B industries.Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started With over 1,200+ global Fly Mates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow. The Opportunity: We, at Flywire, are seeking a Client Experience Specialist. In this role, you will provide support to our clients across a number of products and services. This support will be delivered not only through 1:1 inbound inquiries but also through engaging and educational proactive interactions. You will also serve as an escalation point for payer inquiries when client awareness and/or involvement is required. Your primary stakeholders outside of the Client Experience team will be Flywire Relationship Managers and our Cash Management team. Through cross functional collaboration, you will provide top-notch service to Flywire’s clients resolving their daily inquiries and optimizing their (and their payer’s) usage of Flywire products. Provide solutions to complex client issues by phone, chat, and email with speed, professionalism and empathy Be the first point of contact for non-strategic client inquiries Be a brand ambassador leaving a positive impression on every interaction Be an escalation point for our Payment Experience & Support teammates when client context is required, serving as a content expert for client utilization of Flywire Products Support the Senior Specialists and global Team Lead as needed with project-related tasks Collect feedback to better understand client challenges as well as client (and their payer) trends. Be the voice of the client within Flywire escalating insight both within the Client Experience team and beyond Contribute to the Client Experience function by using data analysis & feedback to identify areas of internal efficiency Take an active role in identifying content gaps in our external and internal knowledge base, assisting in content creation as needed Here’s What We’re Looking For: Consistent high-level execution against support standards Proven ability to handle even the most difficult customer inquiries efficiently and with empathy Excellent phone etiquette and the ability to listen, understand, and find a solution to complex requests using root cause analysis Fluency in English and Japanese or Korean (required) An interest in data, and an understanding of its importance in driving change Experience in a multi-channel support environment Ability to work on a flexible schedule (e.g. shift rotations, public holidays) International experience (preferred) Familiarity with CRM software (preferred) Technologies We Use : Google Suite Looker What We Offer: Competitive compensation, including stock options Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #Inside Flywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global Fly Mates Be a meaningful part in our success - every Fly Mate makes an impact Competitive time off including Fly Better Days to volunteer in a cause you believe in WFH Stipend & Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers) Submit today and get started We are excited to get to know you Throughout our process you can expect 4-5 rounds of interviews with different Fly Mates including the Hiring Manager, Peers on the team, the Senior Director of the department, and a homework assignment (don’t worry - this is the fun part). Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.a Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our Fly Mates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.#LI-Hybrid #LI-Remote #J-18808-Ljbffr
-
Financial Services Specialist
6 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeThis is an exciting opportunity to join HAYS SPECIALIST RECRUITMENT PTE. LTD. as a Financial Services Specialist in their Client Relationship Management team.Job SummaryWe are seeking a highly skilled and experienced Financial Services Specialist to manage end-to-end client contact lookbacks, ensuring timely and accurate completion. The ideal candidate will...
-
Gucci Client Experience Specialist
1 week ago
Singapore GUCCI SINGAPORE PTE LTD Full timeClient Experience SpecialistGucci Singapore PTE LTD is seeking a highly skilled and dedicated Client Experience Specialist to join our team.We are offering a competitive salary of SGD 48,000 per annum.About the RoleThis role will be responsible for delivering client-centric strategies and actions plans to attain high levels of client retention and...
-
Global Client Experience Specialist
1 week ago
Singapore CONTINUUM ALPHA PTE. LTD. Full timeAbout CONTINUUM ALPHA PTE. LTD.CONTINUUM ALPHA PTE. LTD. is a leading financial institution that values exceptional client experiences.Job Title: Global Client Experience SpecialistSalary Range: SGD 5,500 - SGD 7,000 per monthJob Description:We are seeking a skilled and experienced Global Client Experience Specialist to join our team. The ideal candidate...
-
Client advisor
2 weeks ago
Singapore Northeast Private Client Group Full timeJob Summary Are you a passionate people person who enjoys assisting others in making purchase decisions? Are you a professional with experience in the sales field, especially in the luxury industry, particularly in fashion? Do you like keeping tabs on the latest luxury fashion trends? We’d like to hear from you!Luxehouze, a marketplace for 100% authentic...
-
Singapore Best Careers and Opportunities Full timeBest Careers and Opportunities is seeking a highly skilled Integration Specialist to join our team in Singapore. This is an exciting opportunity to work on the frontline of integration programs, ensuring seamless and effective client experiences.About the RoleIn this role, you will assist Front Office Integration Managers in preparing and executing...
-
Skincare Client Experience Specialist
7 days ago
Singapore BEFOUND STUDIO PTE. LTD. Full timeUnlock Career Growth with BeFound Studio PTE. LTD.We are seeking a skilled Skincare Client Experience Specialist to join our team at BeFound Studio PTE. LTD.! As a key member of our customer-facing team, you will be responsible for delivering exceptional client experiences through various communication channels, including chat, phone, and email.About the...
-
Innovative User Experience Specialist
6 days ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Innovative User Experience Specialist to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.About the RoleThis is an exciting opportunity for a talented UX/UI Designer to drive innovation and creativity in shaping exceptional user experiences. The successful candidate will collaborate closely with our design and...
-
Client experience specialist
3 weeks ago
Singapore Flywire Full timeClient Experience Specialist ( Korean speaking)Are you ready to trade your job for a journey? Become a Fly Mate!Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our...
-
Client Experience Specialist
1 week ago
Singapore THINK TEACH ACADEMY PTE. LTD. Full timeWe are seeking a skilled Client Service Executive to join our team at THINK TEACH ACADEMY PTE. LTD.As a key member of our client-facing team, you will be responsible for providing exceptional service and building strong relationships with our clients.The ideal candidate will have 2-3 years of experience in client servicing or customer support and possess...
-
Financial Service Professional
5 days ago
Singapore CONTINUUM ALPHA PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Financial Service Professional to join our team as a Client Experience Specialist at CONTINUUM ALPHA PTE. LTD.About the RoleThis is an exceptional opportunity for a seasoned professional to deliver outstanding client experience through excellent administrative support, transaction execution, and...
-
Client Experience Specialist
4 days ago
Singapore Arcc Offices Pte Ltd Full timeArcc Spaces Launched in 2003, Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team is...
-
Banking Client Services Professional
1 week ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Opportunity:We are seeking a skilled Banking Client Services Professional to join our team at HAYS SPECIALIST RECRUITIMENT PTE. LTD.About the Role:In this exciting opportunity, you will be responsible for managing end-to-end client contact lookbacks, ensuring timely and accurate completion. Your duties will include reviewing client email addresses,...
-
Veterinary Medicine Intern
6 days ago
Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full timeAbout the OpportunityWe are seeking a highly motivated and dedicated Veterinary Medicine Intern to join our team at BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. This is an exceptional opportunity for an individual to gain hands-on experience in a fast-paced clinical environment, working alongside experienced veterinarians and specialists.Job SummaryThe...
-
Senior Insurance Solutions Specialist
4 days ago
Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Senior Insurance Solutions Specialist to join our team at Private Client Services by Mercer PTE. LTD.About the RoleThis is an exciting opportunity for a seasoned professional to leverage their expertise in the insurance industry to drive revenue growth and provide exceptional service to our high net worth...
-
Client experience specialist
1 month ago
Singapore Flywire Full timeClient Experience Specialist (Korean/Japanese speaking) Are you ready to trade your job for a journey? Become a Fly Mate! Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of...
-
High Net Worth Insurance Specialist
1 week ago
Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full timeJob TitleHigh Net Worth Insurance SpecialistAbout UsAt Private Client Services by Mercer PTE. LTD., we provide bespoke insurance solutions for high net worth individuals. Our team is dedicated to delivering exceptional service and expertise.Job DescriptionWe are seeking an experienced High Net Worth Insurance Specialist to join our team. As a key member of...
-
Client Experience Specialist
5 days ago
Singapore Flywire Full timeClient Experience Specialist (Korean/Japanese speaking)Are you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our...
-
Nail Care Specialist
3 days ago
Singapore DOMESTIC MAID SPECIALIST Full timeAbout UsAt Domestic Maid Specialist, we strive to provide exceptional beauty services that leave our clients feeling refreshed and rejuvenated.Salary: $45,000 - $65,000 per annumJob DescriptionNail Technician Role Summary:We are seeking a highly skilled Nail Technician to join our team at Domestic Maid Specialist. As a key member of our beauty services team,...
-
Senior Partnership Development Specialist
4 days ago
Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Senior Partnership Development Specialist to join our Private Client Services team. In this role, you will be responsible for driving business development activities and fostering strategic partnerships with key stakeholders in the Referral Partners network.
-
Experience Based Team Leader
1 week ago
Singapore DOMESTIC MAID SPECIALIST Full timeCompany Overview: DOMESTIC MAID SPECIALIST is a leading provider of domestic services, offering a wide range of cleaning and maintenance solutions to households across the region.Job Summary:We are currently seeking an experienced Team Leader to oversee and manage our team of employees. The ideal candidate will have proven leadership skills, with a strong...
