Senior Manager, Professional Development Delivery

There are more than 5000 schools that offer IB's programmes across the Americas (AM), Africa, Europe and Middle East (AEM) and Asia-Pacific (AP) regions. Teachers of IB programmes must be upskilled via IB PD workshops. The PD department delivers approximately 4,500 workshops from a catalogue of a few hundred titles, educating more than 80,000 teachers annually across these regions. The workshops can be delivered as On Demand Workshops, which are produced individually and for a specific school. Or as Regional Events, each a portfolio of multiple workshops that draws teachers from different schools across a region.
This role is a part of the PDD leadership team, working closely with fellow Senior Managers in other regions to ensure consistent delivery of PD across regions and innovation of the global PD offerings. You will work in close partnership with teams across IB to develop, schedule and promote PD offerings, in order to grow and capture market demand. Overall, the PD Senior Manager is responsible for increasing the enrolment for PD workshops, improving the educator experience and increasing our income from them. The PD Senior Manager also oversees the team responsible for the delivery of workshops ensuring event expenses meet budget goals and continue to deliver high quality events. This role is also responsible for establishing and growing an external provider line of business. This position is responsible for the PDD P&L for the respective region.
Responsibilities and Accountabilities
Regional Accountability
Develop and execute the strategy that meets the forecast and grows the PD business across all offerings in the region
Organize and maintain the day-to-day professional development operations and administrative functions of the PDD regional department
Strategically lead the PD regional events calendar (influencing the educational value and level of the PD on offer, meeting regional school needs
Strategically lead the On Demand regional events delivery for the region ensuring the timing and quality of delivery meets regional school needs
Create and oversee the contractual agreements and oversee compliance of external providers and their workshops to meet forecasted participant volumes and quality delivery of workshops
Develop a strong awareness of all school needs relevant to PD and relationships with School Service Managers and Regional Development Managers ensuring clarity of educational value required to meet regional school needs
Align with regional development on interested to candidate schools in the pipeline meeting our country strategies and the impact on the calendaring programme
Liaise with global schools division teams on strategic developments influencing the direction of the educational programme content of the PD calendar
Inter-department Collaboration Accountability
Collaborate with Global Research (QA) to ensure appropriate workshop data collection is maintained and reviewed quarterly with PDD, IBEN, and Professional Services and on a monthly basis within the PDD team in the region.
Work with the IBEN team's allocation of workshop leaders spread out over the PD activities throughout the region. Support country-specific IBEN needs meeting potential cultural, political and social constraints
Partner with the Data Analytics team to develop analytic tools, reports and dashboards to support business growth.
Partner with IT to improve existing participant registrations and customer relationship management systems and processes.
Partner with the Marketing and Communications department to develop and implement proactive marketing of PD offerings to grow and capture workshop demand and reactively promote events to ensure enrollment targets are met
Manage and produce effective communications within the PD department and in collaboration with other departments to ensure partnerships are developed and maintained and materials are accurate and effective.
Global Accountability
Contribute to the development of the strategic direction and evolution of the PD offerings that meet the changing market needs and grow the various lines of business
Partner with fellow senior managers of PD Delivery regional departments to improve process alignment and achieve better effectiveness and efficiency across all PD offerings.
Collaborate on the innovation and exploration of new delivery models to grow the PD business and ensure flexible and affordable PD options for schools in the region
Serve as the channel manager for one of the core PD offerings (i.e., Regional, Outsourced, On Demand) that is delivered globally. This includes leading the strategic vision and compliance of channel, process of delivery, and policies across the regions. This role includes:
a. Serving as the Marketing point of contact for the global offering of the channel
b. Serving as IT liaison for any system changes related to the global delivery of this channel
c. Monitoring global data related to the PD volumes, market feedback, and quality of the offering suggesting changes and evolution of the channel globally
d. Recommending global changes to PD channel to Head of PDD
Budgeting and Reporting
Develop and deliver annual forecasts of PD volumes for all offerings within the region
Provide monthly updates to Head of PDD for QBR and Functional Update reporting
Budget, forecast, monitor, and report of income and expenses for all regional offerings
Overall responsibility for the global KPIs within the region
Overall responsibility in achieving/surpassing budgeted income
Overall responsibility in managing the operating budget of the PDD department for the region
About you
Bachelors' degree required and a combination of experience, education and training that would provide the level of knowledge and ability required for the position.
7-10 years experience in education administration, business and/or professional development/training of educators.
Knowledge of IB programmes, administrator and business development experience are advantageous.
Demonstrated ability to work within a fast paced, agile environment
Demonstrated mastery of managing multiple projects with competing priorities. Advanced level of analytical, strategic thinking, data interpretation, and problem-solving skills
Advanced level of management skills with experience managing teams of 10-12 employees
Strong verbal, written, and interpersonal communication skills
Experience working in a global organization and partnering with other departments to deliver results
Ability to handle and drive change
Fluency in English required
Candidate must be willing to travel overseas when necessary, including weekends.
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