Assistant - Group Sales, Non Trade

Who we are and what we do
About Hachette UK
Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
We're made up of 11 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.
Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O\'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.
Hachette UK is part ofHachette Livre, the world\'s third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.
It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.
What you'll be doing
This is a brilliant opportunity working in the Gift team selling across the entire HUK Group (books, gifts, games and stationery) managing some of our key gift accounts. Working across a range of accounts you will be tasked with maximising sales across all HUK divisions working closely with the Sales Directors for Non-Trade, Divisional Sales Directors and key internal stakeholders ensuring sales meet specific author and brand development strategies for the Gift channel. Feeding back Gift market trends to editorial for specific projects as well as other market trends to inform IP development for books and products. As part of this you will need to:
Provide administrative support to the Non-Trade Sales Director and wider Gift team
Deal with day-to-day customer support including processing orders and dealing with general queries
Manage the Gift in-box responding to queries in a timely manner
Attend all relevant internal meetings, including key publisher meetings, specifically the imprint Non-Trade meetings, leading those where relevant to the gift market.
Attend and lead relevant customer meetings.
Help co-ordinate and attend relevant Trade/Consumer Fair Attendance (Top Drawer)
Monitor monthly divisional sales for Gift Non Trade, working with the Non Trade team to ensure all divisional targets are met
Share findings of gift market activity in relevant messaging (team meeting, staff briefings, staff news etc)
Who we are looking for
This is a varied role working with multiple members of the Non-Trade team and it is a great opportunity to gain experience across a number of channels. What we need:
Good customer and internal communication is a must for this role. Replying to customers (internal and external within our SLAs and with a professional tone is critical.
Completion of administrative tasks required by customers including gathering information/material and completing new product line forms.
Curating title selections to specific briefs for customers and wider team and maintaining the team CRM
Providing support on accounts which require additional operational handholding, for example using supplier portals (must be adept and quick to learn on multiple systems and understand how they marry up to HUKD systems and processes seeking efficiencies wherever possible)
Attending customer meetings when required and working to build long-term customer relationships, leading to upselling and cross-selling, where reasonable and deliverable.
Helping to organise, attend and follow up at Trade Fairs (Top Drawer and The Stationery Show)
Overseeing Gift Trade Sales inbox, ensuring efficient communication and excellent