Priority Passenger Services

4 days ago

Singapore Singapore Airlines Full time

Priority Passenger Services (PPS) Manager Join to apply for the Priority Passenger Services (PPS) Manager role at Singapore Airlines . Job Description The successful candidate will be part of SIA's Marketing Planning Division, Loyalty Marketing Department. He/she will be responsible for delivering superior service to Singapore Airlines' premium Priority Passenger Service (PPS) Club members based in Singapore. The role involves establishing close rapport and enhancing the loyalty of these members through proactive customer experience initiatives such as direct personal contacts and exclusive PPS Club events. The candidate will serve as the key contact point for members, ensuring proper resolution of their feedback and requests related to SIA. Key Responsibilities Engage Singapore-based PPS Club members, especially high-value customers, to ensure a seamless travel experience through various proactive initiatives. Resolve complaints using win-win approaches and mitigate future lapses. Manage PPS Club events to host and interact with Singapore-based members. Conceptualize events by identifying suitable partners for collaborations internally or externally. Ensure smooth execution of events and actively engage members during event days. Requirements Degree in any discipline. At least 2 years of relevant experience in customer service, the airline industry, or equivalent. Service-oriented with an outgoing personality. Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player. We thank all candidates for your interest in Singapore Airlines. Only shortlisted candidates will be notified. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Airlines and Aviation #J-18808-Ljbffr

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