Guest Experience Expert

4 days ago


Singapore W Hotels Full time

Guest Experience Expert (Call Center Executive)Job Number: Job Category: Rooms & Guest Services Operations Location: W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374Schedule: Full Time Position Type: Non-Management Position Summary Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet;



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