credit bureau operations executive

About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
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Job Description
As a member of our Credit Bureau Operation Team, the candidate will be responsible for services and processes related to the credit bureau's daily operations. Key responsibilities include data management activities related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.
The candidate must maintain liaison with local clients and stakeholders regarding their updated business needs, including effective communication and coordination with internal and external parties.
Additionally, the candidate will provide general administrative support and assist in project management for delivering credit bureau services to clients, from proposal/tender, requirements gathering, development, testing/certification, to deployment.
We are seeking a self-driven, accountable, positive team player with a can-do attitude and relevant experience in Operations to succeed in this role. The ideal candidate should be able to work in a dynamic and fast-paced environment, overcoming complexities.
What You'll Be Doing
Achieve operational efficiency targets (e.g., data loading percentage).
Ensure timely and accurate loading of data submitted by members.
Conduct sanity checks after data loading.
Perform regular checks on credit bureau members' access and credit check inquiries.
Retain and safekeep all documentation for compliance and audit purposes.
Prepare documents for compliance reporting, regular credit bureau meetings, and minutes taking.
Prepare regular reports for Finance or internal stakeholders.
Manage credit bureau members' profiles, access, and billing.
Serve over-the-counter report purchase requests from the public.
Manage data-related matters with clients (credit bureau members and the public), internal users, and IT, addressing arising issues.
Conduct User Acceptance Testing and Post-Implementation Testing for system changes.
Perform any other reports or tasks relevant to business operations.
Handle high confidentiality data in an office-based setting.
Qualifications
What you'll need to bring to the party:
Minimum 2-3 years of working experience in Singapore.
Proficient with numbers and basic knowledge of Microsoft Excel.
Meticulous and prudent in data process management.
Experience in operations and process improvement.
Strong problem-solving skills demonstrated in prior roles.
Ability to work independently and as part of a team.
Proficient communication skills to articulate issues and solutions to stakeholders.
Strong organizational skills.
Highly motivated self-starter capable of working in a fast-paced, ever-changing environment.
Familiarity with Singapore's business landscape is preferred.
Diploma/Degree in Business Administration, Finance, Accounting, or IT preferred.
Additional Information
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