Associate, Service Quality

2 weeks ago

Singapore Ang Mo Kio- Thye Hua Kwan Hospital Full time

Join to apply for the Associate, Service Quality role at Ang Mo Kio- Thye Hua Kwan Hospital

4 days ago Be among the first 25 applicants

Responsibilities include:

  • Handling feedback, complaints, and enquiries at the hospital front lobby counter via phone, email, and walk-ins
  • Monitoring CRM cases and ensuring timely closure
  • Resolving feedback and complaints as assigned by supervisors
  • Drafting service replies for supervisor review
  • Collecting and resolving feedback from feedback boxes weekly
  • Assessing patient needs through feedback forms
  • Presenting complex feedback to supervisors for action
  • Conducting ward walk-abouts to gather feedback and improve patient satisfaction
  • Collating compliments and complaints monthly by department
  • Providing feedback trend reports to HODs
  • Managing the Level 1 lobby condition and safety
  • Receiving non-monetary donations
  • Conducting hospital tours and responding to visitor inquiries

Requirements:

  • Minimum A-Level with 6 years of relevant experience
  • Proficient in Microsoft Office
  • Team player with good interpersonal and communication skills
  • Service-oriented and adaptable

Additional details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Hospitals and Health Care
#J-18808-Ljbffr

  • Service Quality Associate

    2 weeks ago

    Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners. **Work...

  • Service Quality Associate

    1 week ago

    Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners. **Work...

  • Service Quality Associate

    2 weeks ago

    Singapore Vanguard Healthcare PTE. LTD. Full time

    The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents' well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners. Work Location:...

  • Service Associate

    1 week ago

    Singapore JEN by Shangri-La Full time

    Service Associate - Food & Beverage (Captain)Join to apply for the Service Associate - Food & Beverage (Captain)role at JEN by Shangri-La Service Associate - Food & Beverage (Captain)Join to apply for the Service Associate - Food & Beverage (Captain)role at JEN by Shangri-La As a Service Associate - Food & Beverage (Captain), we rely on you to Support the...

  • Quality Associate

    1 week ago

    Singapore JPMC Candidate Experience page Full time

    Join our dynamic team at JPMorgan Chase, a global leader in financial services, where we deliver comprehensive solutions through our Consumer & Community Banking division. As a Quality Associate, you will play a pivotal role in enhancing our operations, promoting efficiency, managing projects, and leading automation efforts. You will also support quality...

  • Quality Associate

    1 week ago

    Singapore JPMC Candidate Experience page Full time

    Join our dynamic team at JPMorgan Chase, a global leader in financial services, where we deliver comprehensive solutions through our Consumer & Community Banking division. As a Quality Associate, you will play a pivotal role in enhancing our operations, promoting efficiency, managing projects, and leading automation efforts. You will also support quality...

  • Project Associate

    1 week ago

    Singapore QUALITY ZONE TECHNOLOGIES PTE. LTD. Full time

    Are you interested in building and maintaining professional relationships with clients and prospects? **Are you an individual with these qualities?** ✔️Superb interpersonal skills, including the ability to quickly build rapport ✔️Eager to meet with potential clients to determine their needs ✔️Proficient in English and...

  • Water Quality Laboratory Specialist

    2 weeks ago

    Singapore beBeeWater Quality Specialist Full time $3,000

    Job Title: Contract Lab TechnicianThis role involves working in a laboratory setting, performing various tasks such as sample preparation and analysis of water and solid samples. As a successful candidate, you will have strong analytical skills, be able to work independently and as part of a team, and possess good communication skills.Key...

  • Quality Assurance Associate

    2 weeks ago

    Singapore beBeeProduction Full time $80,000 - $100,000

    Quality Assurance Associate RoleThe Quality Assurance Production Associate plays a vital role in ensuring compliance with regulatory expectations and maintaining high-quality products.This individual will oversee the quality management system, supporting continuous improvement initiatives and participating in on-floor triage for major issues.They will review...

  • assistant manager, quality services operations

    2 days ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...