Spa Receptionist

7 days ago


Singapore MORROW Full time

Morrow is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities. At Morrow, we are guided by two sets of commitments: Our Operating Principles - how we work and hold ourselves accountable as a team: Mindful. Ownership. Rhythm. Winning Together. Our Brand Promises - what we bring to our clients and the lens for everything we create: Connection. Impact. Trust. Empowerment. (CITE)Role Overview As the Spa Receptionist , you will be the welcoming face and operational backbone of the recovery zone. As the first and last point of contact for our guests, you'll play a crucial role in maximizing revenue, ensuring seamless operations, and delivering an exceptional guest experience. Key Responsibilities Drive Revenue & Sales: Maximize revenue through effective scheduling, smart yield management, and active sales of both treatments and fitness offerings Understand our offerings inside and out, confidently describing benefits and prices Deliver Outstanding Service: Serve as a true ambassador for the Recovery Zone, providing genuine care and attention to detail in line with our brand's protocols. Conduct engaging spa tours for all guests, including VIPs and prospective members, consistently recording guest preferences and updating profiles to ensure personalized service Manage Operations & Enquiries: Promptly and efficiently respond to all guest enquiries, whether in person, by phone, or email Maintain the reception area's impeccable cleanliness, presentation, and organization, ensuring all public information material is readily available and in pristine condition Professional Development & Teamwork: As someone who is responsible for the booking of the treatments, you will be responsible for the massage therapist's schedule. This responsibility must be taken seriously, ensuring a balance between maximising revenue and ensuring that your fellow colleague has enough time for a meal break Attend daily line-ups, weekly, and monthly Recovery Zone meetings Adhere to all internal standards and procedures to ensure a consistently high standard of service throughout the Recovery Zone Perform all daily tasks and other duties as assigned by your supervisor, maintaining a friendly and professional business attitude Requirements Qualifications & Experience: Excellent communication skills Passion for wellness and fitness Good computer skills and being able to multitask Nice to Have A second language is a bonus Familiar with spa booking software Experience in luxury spas or gyms or similar settings Why Join Us This is a rare chance to join a pre-opening team and to expand your knowledge on wellness offerings. We offer competitive compensation, team benefits, and pathways for growth as we expand regionally. Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team. #J-18808-Ljbffr



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