Junior Executive, Haven Counselling Centre

7 days ago

Singapore SINGAPORE BIBLE COLLEGE LIMITED Full time
Roles & Responsibilities

ROLE SUMMARY

  • This role will be the first point of contact for clients seeking mental health support.
  • The primary responsibility is to ensure a welcoming and organized environment, managing front desk operations efficiently which involves handling inquiries, scheduling appointments and assisting clients in a compassionate manner.
  • Besides the clients, this role will also need to liaise with the counselling professionals who use the Counselling Centre.

WORKING HOURS

  • Total Hours: 40 hours per week
  • Working Days: Tuesday to Saturday
  • Working Hours: 8:15 AM – 5:15 PM
  • Rest Days: Sunday – Rest Day; Monday – Off Day

KEY FUNCTIONAL RESPONSIBILITIES

1. Reception Duties

  • Greet clients and visitors warmly, ensuring a welcoming atmosphere.
  • Answer phone calls and respond to inquiries in a professional manner.

2. Liaison with New Clients

  • Schedule the first session and reserve a room.
  • Explain the fee structure to client.
  • Prepare and ensure the informed consent and contract is sent to and signed by the client before commencement of counselling service.

3. Appointment Scheduling

  • Manage and schedule counselling appointments for clients.
  • Coordinate with counsellors & clients as needed to ensure efficient scheduling.
  • Ensure counselling rooms are readily available after booking.
  • Maintain accurate and up-to-date client's initial records.

4. Communication

  • Answer phone calls and respond to inquiries in a professional manner.
  • Monitor and respond to emails promptly.
  • Relay messages and information to the counselling staff as needed.
  • Communicate effectively with counsellors and other staff/faculty in the College.
  • Facilitate smooth communication between clients and counselling professionals.

5. Maintain Reception Area, the Counselling Centre and its Surrounding

  • Keep the reception area and the Counselling Centre clean, organized and inviting.
  • Ensure informational materials are readily available for clients.
  • Water and care for the plants surrounding the Counselling Centre.

6. Client Admin Record Management

  • Assist in maintaining confidential client records. E.g. appointment and intake forms and contracts between the Centre and the clients.
  • Ensure that client information is entered accurately into the system.

7. Emergency Situations

  • Follow established procedures in handling crisis situations.
  • Notify appropriate personnel in case of emergencies.

8. Accounts Maintenance &

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