Technical Support Engineer

3 days ago

Singapore Hikvision Singapore Full time

Direct message the job poster from Hikvision Singapore Hikvision provides a broad range of physical security products, covering video security, access control, and alarm systems. We also provide integrated security solutions powered by AI technology to support end-users with new applications and possibilities for safety management and business intelligence. Over the past several years, we have deepened our knowledge and experience in meeting customer needs in various vertical markets with professional and intelligent solutions, including smart city, transportation, retail, logistics, energy, and education. Responsibilities Provide technical support to business opportunities. Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness. Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented. With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time. Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution; Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project. Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation. Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support. In charge of Planning and Implementation of Customer/User Training Qualifications At least Polytechnic or Bachelor's degree in engineering, telecommunication or computer science related. Candidates must possess at least 1 year of working experience in related industries. Good communication skills and sense of customer-focus Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Hikvision Singapore by 2x Get notified about new Technical Support Engineer jobs in Singapore, Singapore . Technical support (Open to Fresh/ Junior)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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