Customer Success Engineer

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We're looking for driven and talented people like you to join our team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?Highlights High-growth: Over the past six years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn't work for the cloud—so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the Role Customer Success Engineer – Strategic Accounts (English & Mandarin)As a Customer Success Engineer for Strategic Accounts, you'll be the technical quarterback for Orca's largest and most complex customers. You'll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform—driving adoption, expanding use cases, and shaping long-term cloud security strategies. You'll combine deep technical expertise with strategic relationship management, serving as the bridge between our customers and Orca's product, engineering, and go-to-market teams. From on-site visits to executive workshops, you'll ensure customers achieve measurable outcomes and view Orca as a critical part of their cloud security transformation. What You'll Do Serve as the trusted technical advisor for Orca's most strategic customers. Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships. Drive deployment, expansion, and operational excellence through architecture reviews and best-practice guidance. Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies. Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes. Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering. Present platform value and innovation in executive-level business reviews. Collaborate with Sales on renewals, expansions, and long-term strategic growth. Provide insights and feedback to influence Orca's product roadmap and customer experience. About you Fluency in English and Mandarin is required to support customers in the Greater China and APAC regions. 7+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer). Proven experience with enterprise cloud environments (AWS, Azure, GCP). Hands on knowledge of Kubernetes, containers, and CI/CD pipelines. Strong understanding of cloud security architecture and the CNAPP ecosystem. Proficiency in scripting, automation, and API integrations. Exceptional communication and consulting skills—able to engage both technical teams and C-level executives. A passion for helping customers operationalize security at scale and deliver measurable value. Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS). #J-18808-Ljbffr