Customer Service Associate

2 weeks ago

Singapore GMG SPORTS SEA PTE. LTD. Full time
Roles & Responsibilities

About the Role:

  • Provide excellent customer service
  • Proactively follow-up on customer queries & needs
  • Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times
  • Maximize sales through effective management of departmental stock and size availability to facilitate layout planning
  • General store operations – including visual merchandising, managing inventory, stock take and general house keeping
  • Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
  • Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales
  • Develop strong connections with customer to generate loyal customers and repeat transactions
  • Any other ad-hoc duties given by Supervisor or SIC

Key Requirements:

  • Strong passion and interest in Sports and/or lifestyle industry
  • Those who have great relevant work experience may consider for a senior retail assoicate role
  • Motivated team player with cheerful disposition and strong desire to achieve.
  • Possess good communications skills and be sales driven.
  • Comfortable to work in a fast-paced environment.
  • Must be able to work retail hours (i.e. Shift work, Public Holidays and weekends).
  • Bands: The North Face, Timberland, Sun and Sand Sports, Columbia.
Tell employers what skills you have
Product Knowledge
Store Operations
Sales
Visual Merchandising
Customer Experience
Housekeeping
Interpersonal Skills
Inventory
Retail Sales
Selling
Inventory Management
Cashiering
Customer Satisfaction
Team Player
Customer Service
Customer Service Experience

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