Director Of Spa and Wellness

2 weeks ago

Singapore Mandarin Oriental Hotel Group Limited Full time

Overview Director of Spa & Wellness Mandarin Oriental, Singapore is looking for a Director of Spa & Wellness to join our Spa & Wellness team. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. About the job Based at the Mandarin Oriental, Singapore within the Spa & Wellness Department, the Director of Spa & Wellness is responsible for providing leadership, support, direction, management, and supervision of the daily operations of Spa, Fitness, Pool, and all other health and wellness-related activities of Mandarin Oriental, Singapore. The Director of Spa & Wellness reports to the Hotel Manager. Responsibilities Maintain the highest standards of treatment, service, satisfaction, and attention to details in accordance to established MOHG policies and standard operating procedures. Recruit, on-board, train, develop, and motivate all colleagues to the required skills and service levels. Establish the annual budget for the Spa and Wellness department and develop marketing strategies to achieve financial targets established. Review schedules of therapists regularly and monitor treatment rooms utilization to maximize yield and operate at peak efficiency and productivity. Design and set achievable goals and incentive programme (treatment and retail) for spa colleagues. Regularly conduct market research and studies to understand market trends. Responsible for inventory purchase and control for products, equipment, and supplies. Conduct daily walkthroughs and ensure maintenance and housekeeping of all facilities and areas. Qualifications At least two (2) years of related working experience in a similar position in an international luxury hotel chain Experienced in creating spa treatment protocols and menus Possess knowledge and experience with different types of massage, body and skincare, and retail products Excellent customer service skills Strong leadership skills Good interpersonal and communication skills Good team player Strong knowledge of the Spa industry Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We're Fans. Are you?#J-18808-Ljbffr

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