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DHL Supply Chain Singapore Pte Ltd | CALL CENTRE AGENT | SHIFT WORK | AWS+VB
2 weeks ago
We are a
“Great Place to Work”
Shuttle bus services from designated pick up point
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.
Job Description:
Act as the first point of contact for the customers
Make effort to understand both internal and external customers, anticipating customer needs and giving high priority to customer satisfaction
Provide satisfactory explanations to customers and take remedial action where necessary
Provide pro-active feedback to the customer to ensure that the committed ETA is respected
Alert superiors of recurring service failures so that corrective actions may be taken to avoid future problems
Work Location:
1 Greenwich Dr
Job Requirements:
Min 1 year service experience
O level/higher NITEC
Comfortable in taking calls in English and 1 other language
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