Customer Solutions Engineer, Networking, Google Cloud

Customer Solutions Engineer, Networking, Google Cloud (English, Mandarin)3 days ago – Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Minimum qualifications Bachelor's degree or equivalent practical experience. 6 years of experience in technical support, professional services, or software development, including managing client-facing projects together with Engineering and Sales teams. Experience with networking fundamentals (e.g., Load Balancing, Virtual Private Networks, Virtual Local Area Networks, Peering) and packet analysis to troubleshoot various issues. Experience testing, maintaining, or launching software products, including design, architecture, and writing software in Java, C++, or Python. Ability to participate in on‐call rotation, including non‐standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications Experience with the cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology. Experience implementing, administering, and troubleshooting network infrastructure devices. Experience in technical consulting. Knowledge of System/network administrator level of Linux or Unix. Knowledge of basic web technologies ( HTML, DNS, TCP, etc.). About The Job & Responsibilities As part of this team in this growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. As a Customer Networking Solutions Engineer, you will guide customers on how to make the switch to Google Cloud. You will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges. Act as a trusted technical advisor to customers and solve networking challenges by analyzing networking solutions and consulting on the optimal design for performance and deployment on GCP. Create and deliver best practice recommendations, tutorials, blog articles, sample code, and technical presentations, tailoring the approach to different stakeholders. Manage customer issues through diagnosis, resolution, or implementation of new tools to increase productivity for customer issues on GCP products. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations. Participate in rotating on‐call schedules including during nights, weekends and holidays to ensure resolution of customer‐impacting technical challenges, as well as travel up to 15% in‐region for meetings and onsite delivery activities. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Seniority level Not Applicable Employment type Full‐time Job function Project Management, Consulting, and Engineering Industries Information Services and Technology, Information and Internet Referrals increase your chances of interviewing at Google by 2x Get notified about new Customer Solutions Engineer jobs in Singapore. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr