
Resident Operations Coordinator
1 week ago
Job Description
The incumbent will support the Dormitory Manager in ensuring smooth day-to-day operations across facilities, resident engagement, and compliance.
Key Responsibilities:
- Conduct daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
- Manage repair and maintenance works, cleaning, pest control, and landscaping services.
- Coordinate security and safety matters with service providers and ensure readiness of rooms/assets.
- Monitor contractor performance and escalate issues to Dormitory Manager where required.
- Manage resident check-in/check-out, room allocations, and occupancy records.
- Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.
- Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
- Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.
- Coordinate SHERP reporting and submissions to relevant authorities.
- Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.
- Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).
- Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.
- Assist in reviewing and improving operational SOPs and processes for greater efficiency.
Qualifications & Requirements:
· Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.
· 2–4 years of relevant working experience, preferably in dormitory/hostel/facilities management.
· Strong interpersonal and communication skills to engage with residents, employers, and service providers.
· Good problem-solving, decision-making, and crisis management abilities.
· Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.
· Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.
· Fire Safety Manager certification is an advantage.
· Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have:Licensing
Budgets
Analytical Skills
Tenancy Management
Building Services
Emergency Preparedness
Administration
MS Office
PowerPoint
Compliance
Audits
Communication Skills
Landscaping
Excel
Crisis Management
Customer Service
Facilities Management
Hospitality
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