Resident Operations Coordinator

1 week ago


Singapore beBeeExecutive Full time

Job Description

The incumbent will support the Dormitory Manager in ensuring smooth day-to-day operations across facilities, resident engagement, and compliance.

Key Responsibilities:

  • Conduct daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
  • Manage repair and maintenance works, cleaning, pest control, and landscaping services.
  • Coordinate security and safety matters with service providers and ensure readiness of rooms/assets.
  • Monitor contractor performance and escalate issues to Dormitory Manager where required.
  • Manage resident check-in/check-out, room allocations, and occupancy records.
  • Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.
  • Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
  • Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.
  • Coordinate SHERP reporting and submissions to relevant authorities.
  • Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.
  • Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).
  • Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.
  • Assist in reviewing and improving operational SOPs and processes for greater efficiency.

Qualifications & Requirements:

· Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.

· 2–4 years of relevant working experience, preferably in dormitory/hostel/facilities management.

· Strong interpersonal and communication skills to engage with residents, employers, and service providers.

· Good problem-solving, decision-making, and crisis management abilities.

· Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.

· Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.

· Fire Safety Manager certification is an advantage.

· Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have:
Licensing
Budgets
Analytical Skills
Tenancy Management
Building Services
Emergency Preparedness
Administration
MS Office
PowerPoint
Compliance
Audits
Communication Skills
Landscaping
Excel
Crisis Management
Customer Service
Facilities Management
Hospitality

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