Scaled Customer Success Manager Singapore
2 weeks ago
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. Scaled CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale. What You\'ll Own Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization Use your in-depth knowledge of WalkMe’s technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to WalkMe builders, adapting communication to suit each audience Actively monitor and measure your impact towards growing customer health, product adoption, and revenue Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format Identify trends for common customer challenges and actively suggest ways to address them What You Need to Succeed 3+ years of experience in Customer Success,
-
Scaled Customer Success Manager
2 weeks ago
Singapore WalkMe Full timeOverview WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations...
-
Scaled Customer Success Manager
6 days ago
Singapore WalkMe Full timeWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...
-
Scaled Customer Success Manager
2 weeks ago
Singapore Walkme Full time $140,000 - $150,000 per yearWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...
-
Scaled Customer Success Manager
2 weeks ago
Singapore WalkMe Full time $140,000 - $150,000 per yearWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...
-
Customer Success Manager
1 week ago
Singapore Windward Full timeCustomer Success Manager - Singapore Business Services Unit Singapore Intermediate Full-time Description About Windward: Windward is the leading Maritime AITM company, providing a decision support platform that accelerates global trade. Our platform empowers stakeholders to make real-time, predictive, intelligence-driven decisions with actionable visibility...
-
Senior Customer Success Manager
2 weeks ago
Singapore neuco Full timeAbout the Role: This is a strategic role supporting the expansion of a cutting-edge mobile security platform across APAC. The successful candidate will manage a portfolio of 25–40 enterprise customers, guiding onboarding, driving adoption, and ensuring long-term success and retention. The role includes renewal management, upsell identification, and...
-
Customer Success Manager
2 weeks ago
Singapore Kegmil Full timeAbout Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service...
-
Lead, Customer Success and Delivery
1 week ago
Singapore AIA Singapore Full timeOverview Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, measurable outcomes and renewal or expansion. You will establish and lead our Value Delivery Office (VDO): a modern evolution of the PMO that aligns governance, portfolio choices and delivery practices to benefits...
-
Customer Success Manager
5 days ago
Singapore Checkmarx Full timeOur Customer Success Manager (CSM) are critical to our relationships with our customers. They are responsible to ensure that our customers are successfully onboarded, maximize their utilization of Checkmarx solutions, and continue to renew their licenses year-on-year. CSMs are highly motivated and skilled customer relationship builders who drive adoption of...
-
Customer Success Manager
6 days ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that's a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and...
