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F&B Operations Manager
1 week ago
Company description:
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit
Job description:
Primary Responsibilities
Bar Operation and Beverage Production
Ensure the bar counter and mise en place for operation, ensuring everything's set before hours commence.
Create and maintain an innovative cocktail menu and beverage program aligned with the bar's concert. Present ideas to the Director of Food and Beverage.
Conduct market research to enhance product offerings.
Implement periodic and seasonal menu updates.
Operate advanced bar equipment and ensure sustainable practices.
Collaboration, Networking and Promotion
Build and nurture relationships with top bars across Asia and globally, fostering guest shifts and regional collaborations.
Collaborate with direct reports to implement promotions and innovate menu items.
Inventory Management
Oversee stock requisition, collection, replenishment, and disposal. Conduct daily inventory checks.
Quality Control and Guest Experience
Ensure beverage production meets outlet standards and recipes, maintaining quality and freshness.
Identify opportunities to upsell and enhance guest experiences.
Maintain efficiency in bar counter work, pantry, and service preparations.
Leadership & Philosophy :
Direct and maintain a service and management philosophy as a guide for team members. Strive for continuous service improvement and ensure team members fulfill all training needs.
Process & Standards Development:
Develop F&B service processes and standards to enhance guest experience. Review service standards regularly and ensure alignment with restaurant managers for optimal team productivity.
Communication & Staffing:
Ensure effective communication within the food and beverage areas and review staffing levels to meet operational needs.
Performance Accountability:
Set expectations for the F&B leadership team, provide feedback, and utilize an "open door" policy to address employee concerns promptly.
Strategy & Execution:
Develop and execute an F&B operating strategy aligned with the brand's business strategy. Stay informed about market trends, competitor activities, and seize new business opportunities.
Financial Management:
Analyze financial reports to gauge performance against budget and work on strategies for improvement.
Requirements
Minimum 5 years in a similar bartending management role within a luxury environment, with experience in recognized bars.
Excellent knowledge of all beverage products.
Has a passion for Food & Beverage. Problem-solving skills, creative with an eye for detail, team-oriented management approach, and capability to build cross-departmental relationships. Must be well-organized with excellent communication and interpersonal skills.
Administrative knowledge of F&B operations and proficiency in Microsoft Office, computer systems, and POS systems.
Good interpersonal and communication skills.
Ability to work a flexible schedule, including weekends and holidays. Must maintain a well-groomed, professional appearance.
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