Noc team lead

4 weeks ago


Singapore YI-KE INNOVATIONS PTE. LTD. Full time

Roles & Responsibilities Supporting operation in the assigned process unit in DCS panel Handling day-to-day duties and plant troubleshooting Conducting field logging, routine sampling, and plant testing work Ensuring equipment complying to SOP and working instructions Management of the team, including all aspects of people and performance management. Drive and work with support teams to resolve service disruptions and restore services as rapidly as possible. Ensure timely escalation and track incident life cycle till resolution. Document and update NOC operation processes and troubleshooting guides. Identify areas for process and efficiency improvements within NOC. Participate and contribute product or enhancement projects. Other general duties Requirements: At least 3 years’ working experience in IT Helpdesk / NOC environment (Telco Environment) At least 2 years’ management experience to lead a support team Strong Communication Skills, with good email and verbal etiquette for compilation information / creation and dissemination of SOPs Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification and escalation. Able to work independently and as a good team player. Good deductive reasoning and problem-solving ability. Excellent verbal and written communication and presentation skills. #J-18808-Ljbffr



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