Biosearch Technologies, Inc. | Field Service Engineer
3 days ago
With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World and we have embodied our mission by working with customers to enable research into life-altering treatment for disease and illness worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, purpose-driven organisation.
Job Description
Job Purpose
Biosearch Technologies provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a Field Service Engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.
With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions.
The Field Service Engineer is expected to be a role model and poised to mentor and develop junior service engineers on day-to-day activities, coaching sessions, and able to report and assign tasks to juniors and self, providing reports back to global service leads.
Key Responsibilities
Build strong service support rapport with regional key account customers in APAC.
Site preparation; instrument installations; training; troubleshooting; preventative maintenance as core tasks.
Facilitating service contract proposals and tracking as required.
Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as assigned with urgent breakdown calls, including overnight travel regionally or globally.
Train and support customers in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases.
Support the generation of training aids and technical documentation as required.
Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records.
Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
Involve in engineering projects, product management requests for technical feedback/support.
Responsible for instrument commissioning, training, testing, repair of equipment, and preventative maintenance.
Expected to mentor junior field service engineers in problem resolution.
Seek continuous improvement processes to optimize technical support to our customers in the region.
Effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources. Proactively take ownership and follow-through with issues or complaints reported from themselves, as assigned, or from junior service engineers.
Respond with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
Handle clients and distributors professionally during all interfaces and maintain a positive company image.
Motivation to learn and constantly improve processes and tools.
Adhere to company safety standards and promote safety culture throughout the company.
Any other ad-hoc projects and duties as required by management.
Qualifications
Education, Experience and Technical Skills
Bachelor’s Degree or Diploma in mechanical/electrical engineering, analytical or life science background.
A minimum of 3 years’ experience in supporting analytical or life science instrumentation as a service engineer.
Trained on supporting or servicing PCR and/or liquid handling automation from leading suppliers such as Tecan, Beckman Coulter, Thermo Fisher Scientific, Hamilton or Eppendorf will be an added advantage, although not mandatory. Instrument service training will be provided.
50-60% travel expected in APAC and occasionally to USA and EMEA for training.
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Shortlisting, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
#J-18808-Ljbffr
-
Field service engineer
4 weeks ago
Singapore Biosearch Technologies, Inc. Full timeWith manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World...
-
Field service engineer
4 weeks ago
Singapore LGC Group Full timeWith manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World...
-
LGC Group | Field Service Engineer
3 days ago
Singapore LGC Group Full timeWith manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World...
-
Singapore AlemHealth Technologies, Inc. Full timeAbout Us At AlemHealth, we build software and hardware that connects hospitals in developing countries to a global network of diagnostic imaging, pathology, and specialist consultation services. We are looking for a teammate to join us in SE Asia to make sure our current and future customers receive great technical support, that our product works to connect...
-
Singapore Agilent Technologies, Inc. Full timeMarketing Operations Coordinator Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do...
-
Forescout Technologies Inc | Accountant
3 days ago
Singapore Forescout Technologies Inc Full timeWhat We Do Managing Cyber Risk Together – As the world becomes increasingly connected, the demand for cybersecurity solutions has never been greater. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital...
-
Singapore Hilton Worldwide, Inc. Full timeJob Description - Manager, Technology Field Services (Projects) - Asia Pacific (APA014G8)Work Locations: Hilton - Area Office - Singapore, 3 Temasek Avenue, #14-01/05 Centennial Tower, Singapore 39190What will I be doing?The Manager of Technology Field Services (Projects) for Asia Pacific (APAC) will manage and track field technology projects (property...
-
Singapore AlemHealth Technologies, Inc. Full timeWe’re hiring a UI/UX Designer who can bring our medical technology products to life. You’ll take complex healthcare workflows, patient pathways, and imaging systems, and translate them into interfaces that are simple, intuitive, and visually compelling. If you’ve got hands-on experience with Figma, Ant Design, and a background in enterprise...
-
Element Solutions Inc | Process Engineer
3 days ago
Singapore Element Solutions Inc Full timeElement Solutions Inc (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer’s manufacturing processes in several key segments, including...
-
Liferay, Inc. | Sales Engineer
3 days ago
Singapore Liferay, Inc. Full timeAbout Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital...
-
Singapore Mackay Communications, Inc. Full timeMackay Communications, Inc., dba Mackay Marine, is a global marine electronics service company with more than 400 employees across 45 service centers in sixteen (16) countries, including the Americas, Africa, Europe, and Asia. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and...
-
Field Calibration Specialist
2 weeks ago
Singapore FIELD INTERNATIONAL TECHNOLOGIES PTE. LTD. Full timeJob OverviewWe are seeking a skilled Field Calibration Specialist to join our team at FIELD INTERNATIONAL TECHNOLOGIES PTE. LTD.Estimated Salary: SGD 60,000 - SGD 80,000 per annumThe successful candidate will be responsible for creating solutions to complex technical problems in various industries, conducting field and bench calibration, collecting data, and...
-
Singapore Databricks Inc. Full timeAs the Product Specialist for Generative AI, you will lead the enablement, expertise, and backline support for our customer-facing field team with Generative AI, including supporting RAG (retrieval augmented generation), open source models like Llama2, MPT, Mistral, 3rd party models including OpenAI, Vector Indexing, and foundational model pre-training...
-
Singapore Micron Technology, Inc Full timeOur vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all...
-
Mobile Diesel Engine Specialist
1 month ago
Singapore Cummins Inc. Full timeOverviewCummins Inc. is a global power leader that designs, manufactures, distributes and services diesel and natural gas engines and related technologies.
-
Apple Inc. | Sales
2 days ago
Singapore Apple Inc. Full timeSales - Enterprise and Education Field Engineering Manager (South Asia)Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from...
-
Apple Inc. | Sales
3 days ago
Singapore Apple Inc. Full timeSales - Enterprise and Education Field Engineering Manager (South Asia)Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from...
-
Manager, technology field services
4 weeks ago
Singapore Hilton Worldwide, Inc. Full timeJob Description - Manager, Technology Field Services (Projects) - Asia Pacific (APA014 G8)Work Locations:Hilton - Area Office - Singapore, 3 Temasek Avenue, #14-01/05 Centennial Tower, Singapore 39190What will I be doing?The Manager of Technology Field Services (Projects) for Asia Pacific (APAC) will manage and track field technology projects (property...
-
Singapore Apple Inc. Full timeSoftware Engineer, Apple Services Engineering The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. They meet Apple's high expectations with dedication to deliver a...
-
Senior Project Manager in Financial Services
1 month ago
Singapore Encora Inc. Full timeJob SummaryWe are seeking a highly skilled Senior Project Manager to join our team at Encora Inc. This is a full-time position, working on-site.About UsEncora Inc. is a global leader in Software and Digital Engineering, helping businesses overcome talent shortages and providing cutting-edge services like Predictive Analysis, Artificial Intelligence & Machine...
