Hot room Attendant/Server and Supervisor

Responsibilities 1. 了解公司应知应会及企业文化,熟知本部门产品特色特点,更好向顾客转递塑造价值。Understand what the company should know and do and the corporate culture and be familiar with the product characteristics of the department, to better convey and shape value to customers. 2. 每日做好备品物料补充与消耗并做好登记,班班交接,做好班前准备工作及班后收尾工作,班中重要事项及时上报并做好交接。Replenish and consume spare materials daily and keep proper records. Ensure handover between shifts, complete pre-shift preparations and post-shift finishing work, and report important matters promptly during the shift while conducting proper handover. 3. 准确统计计算好当班次业绩并及时上报。Calculate and tally the performance of the current shift and report it in a timely manner. 4. 看护好本部门物品财产,特殊情况做好交接并及时上报。Take good care of the items and property of the department, and in special cases, properly hand them over and report in a timely manner. 5. 对客人财产安全防范意识,做好提醒,一更衣柜十分钟总巡检一次,客人用完衣柜及时关闭,时刻提醒客人戴好手牌及随身贵重物品。Keep in mind the guest's property safety. Check the wardrobe every ten minutes, close the wardrobe after use, and remind the guest to wear the ID card and carry valuables with him. 6. 做好对客人动向进行交接,保证服务接待到位,对客有迎送,对讲机有效交接到位。Ensure smooth handover of guest information, guarantee proper service reception, and provide timely welcome and farewell for guests. Effectively hand over walkie-talkies. 7. 对于老人,小孩,醉酒客人做到跟踪服务,避免晕池,对于光脚行走的客人及时换上拖鞋,打闹嬉戏的客人及时劝阻,消除一切安全隐患。For the elderly, children and drunk guests, we will provide follow‐up service to avoid dizziness. For the guests walking barefoot, we will change their slippers in time and dissuade the guests who are playing around to eliminate all safety risks. 8. 检查并整改区域卫生,卫生间及梳妆台一客一清,区域备品及时补充,客人合理的需求建议及时满足。Check and rectify the area sanitation, clean the bathroom and dressing table for each guest, replenish the area supplies in time, and meet the reasonable needs and suggestions of guests in time. 9. 对浴区的客人做好服务及项目转化,要灵活掌握转化的话术及注意事项。To provide good service and project transformation for guests in the bath area, we should flexibly master the transformation words and precautions. 10. 妥善处理客人的投诉,当不能解决时,及时上报当班次负责人或值班经理。Handle guest complaints properly. If you cannot solve them, report them to the shift leader or the duty manager in time. 11. 对泡池水质·水温密切关注,发现问题及时上报工程部,把一切水质隐患消失于无形。Pay close attention to the water quality and water temperature of the soaking pool. Report any issues to the Engineering Department promptly to eliminate all potential water quality hazards before they arise. 12. 高效完成领导交代的其他工作。Pay close attention to the water temperature of the bubble pool, report the problem to the engineering department in time, and eliminate all the hidden dangers of water quality. Job Requirements 学历与经验 : 中学或以上学历;有收银、餐饮前台经验者优先,具备 1 年以上酒店、水疗及相关服务行业经验者将优先考虑 职业素养 : 工作细致严谨,责任感强,具备良好的数字敏感度与诚信品格;为人正直可靠,有担当且能严于律己 服务与沟通 : 仪表整洁得体,服务意识强;具备良好沟通能力与自然亲切的笑容感染力,能热情接待宾客 综合能力与工作安排 : 应变能力与学习能力突出,可快速适应工作流程调整;能接受轮班制,并配合周末及公共假期的工作安排 Minimum O level or above. Prior experience as a cashier, F&B front‐of‐house staff, or 1+ year of experience in hotel, spa, or related service industries is preferred. Meticulous, responsible, with strong numerical aptitude and integrity. Honest, reliable, accountable, and self‐disciplined. Well‐groomed and with a strong service orientation. Possesses good communication skills and a naturally warm, engaging demeanor to greet guests warmly. Excellent adaptability and learning ability to quickly adjust to workflow changes. Willing to work shifts, weekends, and public holidays. Work Location PERENNIAL BUSINESS CITY We Offer 员工餐 / Staff meals provided 具有竞争力的薪资与福利制度 / Competitive salary and benefits 友善团队与舒适工作环境 / Friendly team and pleasant working environment 培训与晋升机会 / Training and career advancement opportunities (晋升途径:员工 → 带教师傅 → 领班 → 主管 → 经理)(Career Path: Staff → Mentor → Supervisor → Assistant Manager → Manager)#J-18808-Ljbffr