Floor manager | dance studio | eco botanic jb
6 days ago
Floor Manager | Up to RM5k | Eco Botanic JB
Job ID: 35792- CY - A(A40)
Job Position: Floor Manager
Salary Range: Basic from RM2600- RM5000
Working hours: Tuesday - Sunday (9am - 7pm)
Location: Eco Botanic JB
Company Background: Dance Studio
Job Summary:
Seeking a highly organized and customer-focused Floor Manager to oversee the daily operations of our reception area, apparel outlet, and dance and piano class scheduling. The successful candidate will be responsible for ensuring smooth check-in and check-out processes for customers, managing retail sales, and coordinating class schedules. This role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a dynamic environment.
Job Scopes
Reception Management:Greet and assist customers as they enter the studio
Answer phone calls, respond to emails, and handle customer inquiries
Manage appointment bookings and provide information about services and classesApparel Outlet Management:Oversee the daily operations of the apparel outlet, including inventory management and sales
Ensure the outlet is well-organized, clean, and stocked with the latest merchandise
Assist customers with product selection and purchasesDance, Piano and Children’s Centre Scheduling:Coordinate and manage the scheduling of dance, piano and children’s centre classes
Communicate with instructors and students to confirm class times and any changes
Maintain accurate records of class schedules and attendanceCustomer Check-In and Check-Out:Facilitate the check-in and check-out process for customers attending classes and sessions
Ensure all necessary paperwork and payments are completed accurately
Address any customer concerns or issues promptly and professionallyAdministrative Duties:Maintain customer records and update databases as needed
Prepare and submit daily, weekly, and monthly reports on studio operations
Assist with marketing and promotional activities as requiredJob Requirement
Qualifications:
Previous experience in a customer service or retail management role
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software
Ability to work flexible hours, including evenings and weekends
Passion for dance, music, and fitness is a plus
Key Competencies:
Customer Service: Ability to provide high-quality service and support to customers
Leadership: Ability to manage and motivate a team to achieve studio goals
Problem-Solving: Strong analytical skills to address and resolve issues effectively
Attention to Detail: Ensure accuracy in scheduling, inventory management, and customer records
Flexibility: Adaptability to handle the dynamic nature of studio operations and schedules
Summary of role requirements:
Looking for candidates available to work:
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon
Saturday: Morning, Afternoon
Sunday: Morning, Afternoon
No experience required for this role
Working rights required for this role#J-18808-Ljbffr
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