Senior Associate, Customer Relations Manager, Customer Centre, CBGO, Group COO

Overview Senior Associate, Customer Relations Manager, Customer Centre, CBGO, Group COO – DBS Bank. This role involves managing customer escalations and complaints, governance of customer service issues, and leading guidance to customer relations managers and escalation specialists to identify opportunities for process improvements and coaching....

Senior Associate, Customer Relations Manager, Customer Centre, CBGO, Group COO - (WD Role Overview:Manage customer escalations and complaints received by CEO Office, Senior Management, regulatory bodies such as MAS, ABS, FIDReC etc on service issues, identify opportunities and propose ideas/needs for process improvements and coaching Responsible for end...

VP, Senior Customer Relations Manager, Team Lead, Customer Centre, CBGO, Group COO Overview Manage customer escalations and complaints according to DBS, POSB and DBS Treasures Complaint Handling Procedures. Responsible for end-to-end management and governance of customer service issues, including investigation, listening and understanding customer’s needs,...

VP, Senior Customer Relations Manager, Team Lead, Customer Centre, CBGO, Group COO - (WD Role Overview: 1. Manage customer escalations and complaints according to DBS, POSB and DBS Treasures Complaint Handling Procedures. 2. Responsible for end-to-end management and the governance of customer service issues, including investigation, listening and...

Senior Associate, Deposits & Secured Lending Operations, CBGO, Group COO Handles operation matters related to Production Orders which covers fulfilment of requests from Law Enforcement Agencies and attending court as witness for documents submitted. Job Duties & Responsibilities Handles operation matters related to Production Orders which covers fulfilment...

AVP, Customer Centre Team Manager, CBGO, Group COO - (WD Role Overview:To lead, coach & manage a team of Customer Service Officers (CSOs) To monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork Managing daily operations, coaching and developing team members and...

VP, Change Management and Learning Manager, Customer Centre, CBGO, Group COO - (WD Develops and implements strategy to designing, implementing and delivering end to end strategies that build organizational capability and drive successful adoption of change. This includes enhancing user experience across the different touchpoints in Customer Centre. Drive...

VP, Operations Team Head, CBGO, Group COO Join to apply for the VP, Operations Team Head, CBGO, Group COO role at DBS Bank Business Function Maintaining operational efficiency and delivering high-quality service within the Deposits & Unsecured Lending Operations department. Responsibilities Oversee and manage the day-to-day operations of the Consumer...

Role Overview: Manage customer escalations and complaints received by CEO Office, Senior Management,regulatory bodies such as MAS, ABS, FIDReC etc on service issues, identify opportunities andpropose ideas/needs for process improvements and coaching Responsible for end to end management and the governance of customer service issues,including investigation,...

Overview AVP, Consumer Banking Operations Risk & Governance, CBGO, Group COO at DBS