Sr Specialist, Technical Account Management

1 week ago


Singapore PAYPAL PTE. LTD. Full time

This job involves collaborating internally to enhance process quality and effectiveness while addressing client needs through tailored solutions. The Sr Specialist influences team performance and prioritizes work to meet client expectations, leveraging best practices to improve operational efficiency. They play a critical role in building strong customer relationships, ensuring clients maximize the value of their products and services.Essential Responsibilities: Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants Minimum Qualifications: 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Excellent communication skills. This position supports clients based in Japan. Therefore, fluency in English is essential. Japanese language skills would be a plus.


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