User Operations Manager

4 days ago

Singapore Hytech Full time

Hytech is a leading fintech company, pioneering innovative financial technology solutions that empower clients to manage their finances with unmatched efficiency, security, and convenience. As a trailblazer in the fintech industry, we are committed to driving digital transformation and redefining the future of finance through our cutting‐edge platforms and applications. About the Role We are looking for a highly driven and strategic User Operations Manager who can build and scale user lifecycle operations framework from 0–1. This role requires strong analytical capabilities, cross‐functional collaboration skills, and the ability to turn strategy into hands‐on execution. You will play a key role in driving user acquisition, activation, conversion, retention, and reactivation to support our business growth. Key Responsibilities Partner with the Operations Lead to design and execute strategies across the entire user lifecycle. Analyze core metrics based on business stage and market conditions to guide strategic decisions. Work with relevant teams and manage project progress and priorities with an owner mindset, ensuring delivery despite limited resources or incomplete information. Use funnel analysis, segmentation, behavioral‐path analysis, and other models to identify issues and opportunities. Deliver user operations analysis reports that provide insights and recommendations to support business decisions. Take responsibility for project results, focusing on ROI and improvements in core business metrics. Contribute to other user‐or agent‐related initiatives to drive growth, engagement, and retention as needed. Requirements Proven ability to build full‐funnel user operation mechanism Strong capability in metric decomposition aligned with business goals (registration, activation, funding, trading frequency, retention, etc.). Proven ability in using data to uncover insights Demonstrated ability to manage complex projects, drive alignment, and deliver results under uncertainty. Strong ownership, proactive problem‐solving, and ability to set goals and mobilize stakeholders Able to thrive in fast‐paced, dynamic environments with high levels of ambiguity Clear communicator with strong logic Interest in trading, finance, or crypto, with willingness to continuously learn and grow. Seniority level Mid‐Senior level Employment type Full‐time Job function Product Management and Sales Industries Desktop Computing Software Products and IT System Custom Software Development Referrals increase your chances of interviewing at Hytech by 2x. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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