Product Support Specialist

6 days ago


Singapore Salt Digital Recruitment Full time

Salt Talent Search is looking for a Product Support Specialist for a 12 month extendable contract role, you will be supporting Japan and Taiwan clients on product support.
What Will You Do:
Customer support on product management escalations (Phones)
Cultivate robust relationships with Pixel partners’ support teams and understand what they need to be successful.
Act as the primary point of contact for partner escalations and work with internal teams to identify fixes.
Spearhead special projects/initiatives that improve the phone experience and reduce the support burden on partners and their customers.
Handle day-to-day support escalations from our partners and monitor top customer issues and support metrics.
What Do You Need:
3 to 5+ years of work experience in managing client relationships via sales or customer support.
Experience in consumer hardware support.
Effective leadership skills, with the ability to manage complex projects with multiple stakeholders.
Fluent in English and Mandarin to communicate with partners effectively.
Excellent problem-solving, strategic and analytical skills, with the ability to draw insights from data and manage recommended actions.
Experience working with hardware partners on consumer electronics products.
CEI No: R1763696 | Licence No: 07C3147
Salt is acting as an Employment Business in relation to this vacancy.
Job Information Job Reference: JO-2502-350385Salary: NegotiableSalary per: monthJob Duration:Job Start Date: 01/04/2025Job Industries: TechnologyJob Locations: SingaporeJob Types: Contract
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