User Support

2 weeks ago

Singapore Bloomberg Full time

Overview
Join to apply for the
User Support - On-site Technical Support - Singapore
role at
Bloomberg .
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for information and tools to make critical investment decisions and stay connected across the financial community. To support our 26,000+ employees across more than 150 locations, we provide spaces and systems that enable collaboration with agility, productivity and support wherever teams are located.
Location:
Singapore
Business Area:
Sales and Client Service
Ref #:
Role Description
Bloomberg On-Site Support (BOS) teams provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. The team handles Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
What’s the role?
You operate as a Technical Support Associate when on-site and contribute to our customers with your technical expertise, working closely with Enterprise Technology teams. You deliver customer-focused service, understand and pre-empt needs, and provide on-the-ground value while spotting gaps and implementing changes. You remain the calm voice in a fast-paced environment, understand urgency, and are customer-service driven. Our customers, internal and external, rely on you daily. Our team is tight, and our culture is open and collaborative.
Responsibilities
Flexibly support internal and external customer technical needs to resolution
Troubleshoot technical issues (desktop, network connectivity, etc.) both onsite and remotely
Deliver an extraordinary level of customer service under pressure while focusing on solving the issue
Accurately detail fixing steps and resolutions using our proprietary ticketing system
Qualifications
5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.)
5+ years of data center operations experience including mounting/dismantling devices (servers, network gear), structured cabling and patching
Experience coordinating technical projects or installations (office moves, equipment roll-outs, or upgrade deployments)
Excellent interpersonal and customer-facing skills
Strong written and verbal communication skills in English
Demonstrated continuous career growth within an organization
Bachelor\'s degree or degree-equivalent qualifications
Willingness to travel to customer sites to provide onsite support as needed
Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
Nice to Have
Programming knowledge
Language proficiency in an ASEAN language
Why Bloomberg?
We’re individuals with diverse backgrounds who take on big challenges and create impact through our work. We value who you are and how we can help you grow to your fullest potential.
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