Business Operations Manager

Job Title: Business Operations Manager ">

We are seeking a highly skilled and experienced Business Operations Manager to join our team. As a key member of our leadership group, you will be responsible for overseeing the overall performance of our food court operations.

You will lead a team of Senior / Foodcourt Managers in achieving sales targets and overall performance of outlets. Your primary goal will be to maintain smooth daily operations of the Foodcourts and Coffeeshops, ensuring that all outlets operate efficiently and effectively.

Duties and Responsibilities:

Operations

• Led a team of Senior/Foodcourt Managers in achieving sales targets and overall performance of outlets
• Provide guidance to Senior/Foodcourt Managers and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows
• Maintain good working relationships with landlords, relevant authorities/agencies, and stall tenants
• Assist inspectors of relevant authorities/agencies such as NEA, SFA, and Civil Defense during outlet inspection and follow-up actions
• Liaise with landlords on building matters, joint promotions, and events
• Responsible in marketing of food stalls to tenants and ensure outlet's prompt collection of rental from tenants
• In-charge for lease renewal agreement, negotiate, and follow-up on terms of lease with stall tenants
• Responsible for sourcing qualified tenants/food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Propose activities according to market needs
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g., Stall rental etc.) and minimize credit losses
• Able to handle daily sales settlement
• Work with Business Development and Project to identify potential new business opportunities, sites, source, build, and renovate
• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area
• Work with senior management and financial team on outlets' budgets
• Establish overall business plans and provide regular reports on area performance, sales, and financial budget analysis to senior management
• Provide solutions to improve the bottom line to outlet's Profit and Loss
• Maintain and improve established quality and service standards
• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
• Maintain good working relationships with landlords, relevant authorities/agencies, and stall tenants
• Conduct regular checks on the hygiene, service standards, and quality of products, and provide feedback internally and to stall tenant
• Ensure selling prices of stalls according to agreements
• Assess and provide evaluation of stall tenants' performance
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high-quality of service and achieve housekeeping excellence
• Conduct weekly and monthly outlet's meeting
• Ensure M&E works according to schedule

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion, and training to enhance their work performance
• Handle disciplinary issues, grievances, disputes, and work tension among the team
• Handles the termination procedures as per company's guideline
• Effectively communicate company policies and procedures to team members, and stall tenant, etc.
• Accountable for outlet float money, petty cash, and daily sales collection
• Responsible for ensuring stall tenants' daily sales received, are correct, and being