Guest Services Executive

1 week ago

Singapore NEW PARK PROPERTY PTE. LTD. Full time

The Guest Services Executive (Restaurant) is responsible for welcoming hotel’s guests, providing prompt and professional F&B service and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.
Outlet Operations
Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
Take food and beverage orders according to guest’s requirements and preferences.
Deliver food & beverage services in accordance to departmental standards and procedures.
Ensure that all food & beverage are serve according to LQA service standard.
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
Remember individual guest’s names and their preferences to extend a personalized service.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
Assist other Food & Beverage outlets with their operations during peak times or when required
Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Owner Events and Tasks
Coordinate and manage events and tasks specifically related to the owners.
Act as the primary point of contact for owners during events to ensure all their requirements and expectations are met.
Plan and execute owner events from start to finish, including scheduling, logistics, and coordination with other departments.
Provide personalized service to owners, remembering their preferences and ensuring a high level of satisfaction.
Handle any owner-specific requests, issues, or complaints promptly and efficiently.
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