Network Support

4 days ago

Singapore JASON ELECTRONICS (PTE) LTD Full time

Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions. We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels. Roles and Responsibilities Pre-sales Support the sales teams in determining customer requirements and recommend appropriate solutions e.g. based on vessel size and data usage requirements to pitch the right satellite solutions. Support the design of the communications network onboard vessels to connect to the satellite solutions recommended Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services. Post-sales Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution. Use the fault ticketing system to log and track timely resolution of customer-reported issues. Support customer’s change requests for systems settings e.g. firewall settings, top-ups of pre-paid value etc. Update of the technical knowledge database and determine methods to improve resolution turnaround time. Requirements Diploma in Information Systems, computer engineering, related fields, or any related field. Good analytical and interpersonal communications skills. Good documentation and report writing skills. Able to work independently and with a strong keen to learn mindset. Good understanding and implementation skills in IP, Networking and Firewall. Knowledge of satellite technology will be an added advantage. • Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift. #J-18808-Ljbffr

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