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Policy administration

1 week ago

Singapore Hong Leong Group Full time

Policy Administration (Senior Executive, Asst Manager, Manager)
About the role
Join Hong Leong Assurance Berhad as a Policy Administration professional. You will be responsible for managing insurance policy administration. This full-time role is based in Petaling Jaya, Selangor.
What you'll be doing
Perform customary personal and job supervisory duties required to ensure effective coordination and accomplishment of Section activities.
Authorize to process and handle daily submission, and complete the cases within the departmental SLA.
Review, verify, approve and ensure that request for cases are processed within specified guidelines and within the agreed service commitment benchmark and compliance to the guideline of financial authority conferred.
Reports on update of current listings / notices / statements / return mails etc.
Assign case in system, monitoring outstanding unprocessed cases, all printing and sending of document / letters /listings / statements etc.
Liaises with branch via calls, memo or emails on changes of process and guidelines.
Participate in quality improvement projects in line with Company's quality objectives, implementation, monitor and review the process / work progress in order to enhance quality, productivity and efficiency.
Conducts internal quality control audits as required and directed by Manager.
Participate in any process review and improvement when required.
Involved in on job training, classroom training and coaching of junior staff as required.
Report extraction, monitoring and handling on exceptional list/ add hoc assignment or projects.
Coordinate on department meeting, minutes writing, preparing training material/slides including conduct training to agency/sales support team/ CS team/ department staff and others related co-workers.
Review of the department process, handling and monitoring system related issues, department process flow, liaise with related department to resolve the policy servicing issues/ error.
Review, drafting department forms, letters or any others document related to policy servicing request/process.
What we're looking for
Communication and Coordination skills
Excellent attention to detail and problem-solving abilities
Proficient in using computer systems and software applications
Minimum 2 years of Experience in Life insurance policy administration or a similar role
Relevant experience with insurance regulations and policies
Bachelor's Degree, Post Graduate Diploma, Professional Degree related to Life Insurance/ FLMIA/ ACS
About us
Hong Leong Assurance Berhad is a leading insurance provider in Malaysia, offering a wide range of life and general insurance products and services. We are committed to delivering exceptional customer service and innovative solutions to our clients. Join our team and be a part of our growth and success.
Apply now for this exciting opportunity
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