Client Engagement Manager

2 weeks ago

Singapore KRISE SOLUTIONS PTE. LTD. Full time

Role: Client Engagement Manager

Salary - SGD SGD 10000

Duration: 12months with potential renewable

We are looking for a strong, motivated, independent, and energetic Client Engagement Manager to act as a customer integration and execution point; responsible to drive complex cross-team communication, and execution accountability across both active projects and identified sales opportunities.

Key job responsibilities

  • Collaborate with internal field sales, pre-sales architecture and delivery to understand our customer's needs, their business and how success is defined.

  • Seeks to solve customer business problems through existing programs and innovates to build new initiatives where there are no existing ones

  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute.

  • Takes proactive steps to ensure teams meet or exceed customer expectations.

  • Works effectively in a dynamic environment with changing priorities.

  • Interfaces with customer and internal stakeholders which consists of senior leadership teams

  • Understands the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed. Recognises environmental or cultural nuances and adapts.

  • Team player who effectively builds relationships with cross-functional team members, sponsors, key stakeholders, executives, and other individuals or organisations

To excel in this role, you should possess a confident personality with strong business acumen and can clearly communicate at all levels with the customer.

Key Qualifications

Preferred Qualifications:

  • 5+ years of experience driving large initiatives with Singapore based customers

  • An additional 10+ years of experience driving large initiatives with other customers

  • Effective communication and interpersonal skills with proven ability to impact & influence key stakeholders

  • Experience working with broad groups of stakeholders including senior leadership

  • Experience managing multiple projects at the same time, and navigating competing priorities and goals

  • Experience using data and metrics to measure impact and determine improvements

  • Experience presenting metrics and progress against goals to senior leadership

  • Demonstrable experience of working closely with operations and program functions to establish optimum solutions to identified risks

  • Strong analytical skills, combined with a strategic orientation, as well as an aptitude for solving complex business problems

  • Ability to resolve ambiguity or conflict situations to bring teams and business groups into alignment; proficient in taking complex/technical subject matter and refining/presenting to the business at any level to result in understanding and appreciation

  • Technical problem-solving and analytical skills and escalation management in a complex environment

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