Coin Market Cap Ltd | User Operations Manager

2 days ago

Singapore Coin Market Cap Ltd Full time

Department: Operations, Strategy & Project Management
Company Description
POWERING CRYPTO WITH DATA
CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.
Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.
CREATING AN OPEN WORLD
Our mission is to be the world’s authority on cryptocurrency data. We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of cryptocurrencies. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.
Job Description
The Role
As our Operations Manager, you will be responsible for reading statistics, analyzing data, identifying pain points or improvements, and brainstorming strategic solutions to enhance existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing, and customer-facing teams to operate and meaningfully improve key practices. The key focus is on bringing insights to different teams for user growth, user conversion, and improving the overall customer experience.
You will demonstrate excellent leadership, problem-solving in ambiguity, project and process management, and communication skills across cross-functional stakeholders. You will also influence business decisions through quantitative and qualitative analysis that continually drives optimization of product, processes, and user experience.
Responsibilities
Strategic planning:
Identify issues or gaps, analyze, and develop creative ideas to address them.
Data-driven:
Develop critical insights by analyzing datasets, connecting the dots, and unlocking opportunities for improvement to achieve business goals.
Coordination:
Design and launch large cross-functional processes and coordinate across stakeholders to ensure the right resourcing, execution, and communications are in place to deliver meaningful results.
Operation:
Design effective processes, research operational tools, and execute daily operational tasks. Manage all day-to-day activities associated with the overall success and growth of assigned programs.
Cost-effective:
Plan a reasonable budget for operation-related spending and always seek better solutions that fit the company’s best interests.
Evaluate:
Form a continuous improvement cycle to further iterate the strategy and move closer to the business goals.
Qualifications
Past experience in data analytics, business analytics, strategic planning, and/or user operations.
3-5 years of working experience in a fast-growing industry; experience in the crypto industry is a plus.
Excellent English communication and composition skills (written and verbal) - ability to compose grammatically correct, concise, and accurately written documents.
Exceptional problem-solving, project management, and analytical skills.
Additional Information
Working at CoinMarketCap
Do something meaningful; be a part of the future of finance technology and the leading company in the industry.
Fast-moving, challenging, and unique business problems.
International work environment, flat organization, flexible working hours.
Great career development opportunities in a growing company.
Possibility for relocation and international transfers mid-career.
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