Operations Executive

Join to apply for the
Operations Executive
role at
SuperClean SG
Join to apply for the
Operations Executive
role at
SuperClean SG
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SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.
We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.
As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning
The Role
Responsibilities
Daily Job Scheduling & Assignments: Manage and optimize the scheduling of cleaners and technicians to ensure efficient service delivery.
Workforce Management: Ensure adequate staffing levels, handle last-minute changes, and coordinate replacement cleaners when needed.
Issue Resolution: Work closely with Customer Service to resolve service disruptions, last-minute cancellations, or on-site issues.
Quality Control: Conduct periodic checks on job performance and adherence to service standards.
Cleaner Support & Attendance Tracking: Oversee cleaner attendance, manage leave requests, and handle resignations smoothly.
Process & System Improvement: Work with the Operations Manager to refine workflows, improve efficiency, and support business growth.
Client Requests & Special Assignments: Coordinate special requests, bulk orders, and operational adjustments based on customer feedback.
Collaboration with Finance & Payroll: Ensure accurate job completion tracking for invoicing and payroll processing.
Ideal Profile
Requirements
Experience in Operations: Prior experience in an operations or logistics role, preferably in the service, cleaning, or facilities management industry.
Tech-Savvy & Process-Oriented: Comfortable using scheduling, CRM, and ticketing systems for operational workflows.
Problem-Solving Mindset: Ability to think on your feet and resolve last-minute service disruptions efficiently.
Strong Communication Skills: Comfortable working across departments, including Customer Service and Finance, to align operational needs.
Team Player & Leadership Abilities: Able to work closely with frontline staff, providing guidance and ensuring smooth execution of daily tasks.
Ability to Work in a Fast-Paced Environment: Comfortable managing multiple tasks and priorities in a dynamic setting.
What's on Offer?
Great work environment
Excellent career development opportunities
Work alongside & learn from best in class talent
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Consumer Services
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