Operational Support Associate

7 days ago

Singapore NETS Group Full time

Operational Support Associate – NETS Join to apply for the Operational Support Associate role at NETS . The Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as service excellence. Key Responsibilities Workforce and Resource Planning – Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity, identify bottlenecks, and drive strategic resource planning. Projects and Continuous Improvement – Contribute from Service Hub to cross‐functional projects, lead initiatives to analyse, streamline, and optimise workflows, drive automation & standardisation, and maximise workforce productivity. Reporting and Metrics – Analyse large datasets, monitor and forecast operational volumes, define KPIs, develop dashboards, and prepare reports for internal and external stakeholders. Requirements Education and Experience Bachelor's degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field. Minimum 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry. Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives. Experience working with large datasets. Skills and Knowledge Attention to detail and commitment to data accuracy. Strong analytical and problem‐solving skills with a data‐driven mindset. Familiarity with statistical analysis concepts. Proficiency in MS Excel functions, formulas, and data manipulation techniques. Proficiency in writing and executing SQL queries to extract, filter and join data from relational databases. Knowledge of data manipulation and analysis using Python. Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools. Experience with ServiceNow workflow platform or similar. Strong communication skills, ability to collaborate across teams and present findings. Knowledge of the payments industry, particularly in operational reporting and compliance. Professional Certifications Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics is an added advantage. Seniority level Associate Employment type Full‐time Job function Other #J-18808-Ljbffr

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