Senior Manager, Vertical Planning

11 hours ago

Singapore KLOOK TRAVEL TECHNOLOGY PTE. LTD. Full time

About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join usWhat you'll do Drive Commercial & Operational Performance Play a critical role in driving Commercial and Operational performances. Identify gaps and opportunities in supply coverage, pricing competitiveness, and customer experience. Partner with regional teams to ensure alignment between demand generation, supply investment, and commercial priorities. Provide insights and recommendations on funnel efficiency, identifying where user journey or acquisition friction impacts conversion and room-night growth. Develop Clear Program Management & Cross-Functional Collaboration Lead strategic projects and able to measure impact, review performance and identify sustainability of long-term plans (e.g., direct supply expansion, Stay+ programs, content enhancement, fulfillment improvement). Work closely with Product, Tech, Marketing, and Operations teams to ensure smooth planning and delivery. Create visibility through structured project tracking and regular stakeholder communication. Data & Insight Enablement Collaborate with analytics teams to design dashboards and reporting frameworks that monitor target performance dimensions. Conduct deep-dives on the key commercial and operational areas Translate analytical insights into clear recommendations and presentations for BU leaders and cross-functional partners. Co-design Product & Technology Roadmap Work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook's mobile app, website, & distribution channels What you'll need 5-8 years of experience in management consulting, strategy, analytics, or business operations, preferably in OTA, travel, or e-commerce. Strong analytical and problem-solving skills; comfortable handling large datasets and turning insights into business action. Good understanding of traffic dynamics and marketing economics - including paid channels, ROI optimization, and user funnel management. Strong communication and presentation skills; able to simplify complex findings for non-technical audiences. Highly collaborative and detail-oriented, with a bias for structure and follow-through. Ambitious to learn, grow, and develop into a future vertical or commercial leader within Klook.

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