Systems Engineer

Job Description
We are seeking a skilled
Systems Engineer (Digital Workplace)
to oversee and manage our end-user computing systems, with a focus on Microsoft Endpoint Manager, Okta, Google Workspace, and Zoom. The ideal candidate will have a strong background in endpoint security, identity and access management, and cloud-based collaboration tools. You will be responsible for ensuring operational excellence, user support, and compliance across all digital workplace platforms.
Key Responsibilities
Microsoft Endpoint Manager
Device Deployment & Configuration
Plan and execute deployment of end-user devices (desktops, laptops, tablets, mobile devices).
Configure and maintain device images ensuring compliance with security and performance standards.
Device Security & Compliance
Implement and enforce security policies on devices.
Ensure threat protection and regulatory compliance.
Regularly patch and update devices to address vulnerabilities.
Endpoint Management
Manage tools for device inventory, remote monitoring, and troubleshooting.
Resolve hardware and software issues on end-user devices.
Software Management
Deploy and update operating systems, applications, and software licenses.
Manage software compliance and licensing.
User Support & Training
Provide technical support for end-user device issues.
Deliver training and documentation for device management best practices.
Asset Management
Maintain accurate device inventory including specs, warranties, and locations.
Monitor device lifecycle and recommend upgrades/replacements.
Performance Optimization
Optimize device performance through monitoring and tuning strategies.
PowerShell Scripting
Automate device management tasks using PowerShell to enhance efficiency.
Okta
Okta Management
Implement authentication flows including adaptive MFA, RBAC, and authorization logic.
Configure factor enrollments, sign-on policies, and application access policies.
Security & Compliance
Implement security best practices to protect sensitive data.
Manage access control, authentication, and authorization policies.
Integration & Customization
Integrate applications using SAML, OAuth, and OIDC.
Analyze business use cases and implement proof of concepts within Okta.
User Support & Training
Troubleshoot Okta-related issues and provide user support.
Create and maintain user documentation and training materials.
Monitoring & Reporting
Monitor Okta performance and proactively resolve issues.
Generate usage and performance reports for management.
Google Workspace
Administration
Manage user accounts, permissions, and groups in Google Workspace.
Configure apps like Gmail, Drive, Calendar to align with organizational needs.
Enforce security and compliance policies across the suite.
User Support & Training
Provide user support for Google Workspace issues.
Deliver training on best practices and tool functionality.
Monitoring & Reporting
Monitor service health and usage to ensure uptime and performance.
Generate user activity and performance reports.
Zoom
Administration
Configure and manage Zoom accounts, user roles, and global settings.
Implement security for meetings/webinars (encryption, authentication, access control).
User Support & Training
Troubleshoot video/audio issues and support meeting setup.
Create and deliver Zoom usage training sessions and materials.
Integration & Customization
Integrate Zoom with tools like Google Workspace and Microsoft 365.
Customize Zoom settings for workflow and compliance needs.
Monitoring & Reporting
Monitor Zoom usage and ensure high availability.
Provide performance and usage metrics for management review.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field.
5–10 years
of experience in:
Identity and access management
End-user device management
Technical support
Proficiency with:
Windows, macOS, iOS, and Android device management
PowerShell scripting and API-based automation
Strong knowledge in:
Endpoint security practices
Compliance standards (CIS, regulatory)
Tools: Microsoft Endpoint Manager, Okta, Active Directory
Familiar with:
Google Workspace, Microsoft 365, Zoom
Excellent troubleshooting, problem-solving, communication, and interpersonal skills.
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